Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Leesa McGill

Sevierville,TN

Summary

Accomplished Regional Manager with a proven track record, enhancing operational efficiency with excellent P&L statistics, employee retention and fostering customer relationships. Expert in strategic planning, staff training, driving improvements in worker quality and operational performance. Skilled in budget management and data analytics, my leadership has consistently delivered sales results above standards, developing employees leading to promotions. A synchronized team is the key to success, following policies and procedures, having pride in your work with a dedication to excellence in customer satisfaction.

Overview

29
29
years of professional experience

Work History

Operations Manager

Insight Publishing -Family Owned
04.2008 - 09.2019
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Regional Director

Bombay & Company
01.2003 - 03.2008
  • Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
  • Improved customer satisfaction ratings by developing initiatives focused on enhancing service quality and responsiveness.
  • Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
  • Visited sites periodically to view service levels and adherence to global service standards.
  • Pioneered use of data analytics for informed decision-making, leading to more targeted and effective business strategies.
  • Directed comprehensive training programs to elevate team performance and enhance operational efficiency.

Regional Manager

Pier One Imports
03.1998 - 12.2002

District Manager

Afterthoughts/Claire's
04.1990 - 12.1997

Education

Business Administration

University of TN, WSCC Hope Scholorship TN Pathway
Knoxville TN - Sevierville, TN

Skills

  • Operational Efficiency
  • Staff Training
  • Inventory Management
  • Operations Oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Schedule Management
  • Customer Relationship Management (CRM)
  • Strategic Planning
  • Data Management

Timeline

Operations Manager

Insight Publishing -Family Owned
04.2008 - 09.2019

Regional Director

Bombay & Company
01.2003 - 03.2008

Regional Manager

Pier One Imports
03.1998 - 12.2002

District Manager

Afterthoughts/Claire's
04.1990 - 12.1997

Business Administration

University of TN, WSCC Hope Scholorship TN Pathway
Leesa McGill