Leesa Mercer
St. Augustine,FL
Summary
Motivated, performance-driven professional with ten years of experience in providing direct client care and leadership. Dependable and organized team player with the ability to communicate effectively, efficiently, and provide safe, healing patient centered care.
Overview
11
11
years of professional experience
Work History
Registered Nurse
Altitude Health
07.2024 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Promoted a culture of safety within the facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Documented treatments delivered, and medications and IVs administered.
- Streamlined nursing processes by identifying inefficiencies and implementing best practices in clinical documentation.
RN Case Manager
Community Mediation Services, Inc
10.2023 - Current
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Improved client outcomes by implementing comprehensive case management strategies and action plans.
RN Lead
Serenity Mental Health Center
08.2023 - 07.2024
- Provide ketamine infusions via peripheral IV, and administer IM injections
- Assess, monitor and evaluate patients to ensure safety and satisfactory care/treatments
- Assist providers in medication management and overall efficiency of timely patient care
- Complete phone calls, EMR medication refill requests and phone and patient portal message triage
- Assist with mental health crisis situation by utilizing de-escalations techniques and coordinating with outside providers/resources as needed
- Assist nursing department in providing additional support and help nurses achieve and maintain productivity requirements
Nursing Supervisor
Discover Recovery
02.2022 - 11.2022
- Provided direct patient care to individuals in residential treatment for mental health and substance use disorders. Including medication management, blood draws, infusions, coordination with pharmacies and outside providers, an collaborative team approach with a multidisciplinary team.
- Managed and provided supervision to nursing department. Supervision included audits, trainings, meetings and implementation and execution of evidence-based care to meet facility, state and federal regulations
Director of Nursing
Columbia River Mental Health Services
02.2018 - 01.2021
- Facilitate the growth and development of team members by identifying, organizing and providing evidence-based training opportunities
- Develop and implement strategic planning, resource development and program marketing
- Formulate, review, and maintain policies, procedures and documentation standards to conform to all pertinent laws, regulations, contracts, and accrediting bodies
- Provide direct supervision to nursing staff across all departments. Nursing staff includes RNs, LPNs and CMAs in the outpatient mental health, substance use disorder programs (opioid treatment program and at Clark County Jail) and mental health residential treatment facility.
- Monitoring nursing practices to ensure agency, state and federally required policies and procedures are being followed
- Identifying areas of change and deficiencies in the medical/nursing department. Implement evidence-based practice and provide education/resources for further support to nursing staff.
- Management and implementation of state and federally funded grants to provide medication assisted treatment in an outpatient setting and in the Clark County Jail. Including assisting in meeting state and federally funded requirements accurate reports.
RN- Lead
The Providence Center
03.2015 - 01.2018
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Education
Associate of Science - Nursing
Community College of Rhode Island
Warwick, RIBachelor of Science - Nursing
Western Governors University
Salt Lake City, UTSkills
- Medication and IV administration
- Direct patient care
- Patient assessments
- Documentation and charting
- Strong clinical judgment
- Clinical judgment
- Intravenous therapy
- Nursing staff leadership
- EMR / EHR
- High level of autonomy
Timeline
Registered Nurse
Altitude Health
07.2024 - Current
RN Case Manager
Community Mediation Services, Inc
10.2023 - Current
RN Lead
Serenity Mental Health Center
08.2023 - 07.2024
Nursing Supervisor
Discover Recovery
02.2022 - 11.2022
Director of Nursing
Columbia River Mental Health Services
02.2018 - 01.2021
RN- Lead
The Providence Center
03.2015 - 01.2018
Associate of Science - Nursing
Community College of Rhode Island
Bachelor of Science - Nursing
Western Governors University
Similar Profiles
JOSEPHINE MARIANOJOSEPHINE MARIANO
Health Care Aide at Altitude Health ServiceHealth Care Aide at Altitude Health Service
Brianna LloydBrianna Lloyd
Front Desk at Altitude Trampoline ParkFront Desk at Altitude Trampoline Park
Brooklyn SidesBrooklyn Sides
Cashier, Greeter, Court Monitor at Altitude Trampoline Park Spring-KleinCashier, Greeter, Court Monitor at Altitude Trampoline Park Spring-Klein
Zach YoungZach Young
Off-Market Specialist at SMB Deal HunterOff-Market Specialist at SMB Deal Hunter
Kourtney EdwardsKourtney Edwards
Area Director of Sales at The Blake at St. JohnsArea Director of Sales at The Blake at St. Johns