Leesel Vazquez
North Las Vegas
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk
Dental office
North Las Vegas
02.2025 - Current
- Welcomed patients and visitors with a friendly demeanor, ensuring a positive first impression.
- Managed incoming phone calls, providing information and directing calls to appropriate staff.
- Scheduled and confirmed appointments efficiently, minimizing patient wait times.
- Coordinated patient check-ins and check-outs, ensuring accurate record-keeping.
- Maintained an organized front desk area, facilitating smooth operations.
- Handled patient inquiries and concerns, offering solutions and support as needed.
- Processed patient payments and insurance claims, ensuring accuracy and confidentiality.
- Performed data entry tasks, updating patient records and appointment schedules.
- Managed incoming and outgoing mail, ensuring prompt distribution and response.
- Facilitated communication between patients and dental professionals to improve care coordination.
- Trained new front desk staff on procedures and customer service best practices.
Barista
Starbucks
North Las Vegas
08.2023 - 02.2025
- Executed precise beverage preparation following standardized recipes and techniques.
- Collaborated with team members to ensure efficient service during peak hours.
- Monitored and managed inventory levels to ensure product availability and freshness.
- Provided tailored recommendations to customers, enhancing their experience and satisfaction.
- Trained new baristas on beverage preparation, customer service, and operational procedures.
- Handled cash transactions accurately, ensuring proper cash management and register balancing.
- Maintained compliance with health and safety regulations, ensuring a sanitary work environment.
- Assisted in organizing and executing store events to boost community involvement.
- Demonstrated strong communication skills while engaging with diverse customer demographics.
- Resolved customer complaints promptly, ensuring a positive resolution and experience.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Education
Diploma -
Shadow Ridge High School
Las Vegas, NVSkills
- Team building
- Teamwork and collaboration
- Cultural awareness
- Flexible and adaptable
- Active listening
- Dependable and responsible
- Decision-making
- Excellent communication
- Typing 50wpm
- 1 year customer service
- Bilingual
- Patient coordinator
- Scheduling
- X-ray operation
- Patient scheduling
- Insurance processing
- Data entry
- Front desk management
- Appointment coordination
- Customer relationship management
- Cash handling
- Problem solving
- Conflict resolution
Certification
- OSHA 10
- CPR/AED/First Aid
Languages
- English, fluent
- Spanish, fluent
Timeline
Front Desk
Dental office
02.2025 - Current
Barista
Starbucks
08.2023 - 02.2025
Diploma -
Shadow Ridge High School