Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Gwendolyn Spann

321 Chavis Lane,SC

Overview

29
29
years of professional experience

Work History

Front Desk

DoubleTree by Hilton
08.2021 - Current
  • Secured guest valuables in main safe or individual boxes.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Educated guests regarding important property information and directions to all areas of the hotel, including monumental areas, gift shop and restaurants.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handle group events

Assembler

Volvo Cars USA
08.2021 - 11.2022

An Assembler job description involves reading technical instructions, blueprints, or schematics to physically connect and put together parts and components into a complete product, using hand tools, machinery, and other equipment

Cashier

Polo Ralph Lauren
07.2020 - 08.2021
  • Stock
  • Sanitized stations
  • Operated POS system
  • Returns/Exchange
  • Managed Shifts (i.e breaks)

Quality Technician

IFA Rotorion
06.2020 - 01.2021

Analyze both internal and external quality issues ranging from prototype builds to warranty analysis. Assists in the identification of root causes related to assembly methods and participates in cross-functional team efforts to solve these problems. Works under the direction from supervision and the quality engineering staff.

Deceased Account Advisor/Bank Clerk

Bank of America
12.1996 - 06.2020
  • Managed Accounts/deceased accounts.
  • Was a liaison between the surviving family.
  • Organized accounts after it has been completely settled.
  • Obtained the proper disposition of the remaining funds in the account.
  • Ensures payment was made to the duly appointed legal representative of the deceased customer.
  • Deposited/withdrew cash for customers.
  • Set up bank accounts.

Education

High School Diploma - undefined

Berkeley High School
Moncks Corner, SC
06.1987

Skills

  • Microsoft Office
  • Hospitality services
  • Cash transactions
  • Phone Etiquette
  • Administrative skills
  • Effective planning
  • Relationship development
  • Organization/Maintain Records
  • Team management
  • Team building

LANGUAGES

English

Timeline

Assembler

Volvo Cars USA
08.2021 - 11.2022

Front Desk

DoubleTree by Hilton
08.2021 - Current

Cashier

Polo Ralph Lauren
07.2020 - 08.2021

Quality Technician

IFA Rotorion
06.2020 - 01.2021

Deceased Account Advisor/Bank Clerk

Bank of America
12.1996 - 06.2020

High School Diploma - undefined

Berkeley High School
Gwendolyn Spann