Jessie Yazzie
Holbrook,AZ
Summary
- Dynamic front desk professional with proven expertise in workflow optimization and exceptional customer service, honed at Best Western Arizonian Inn and Quality Inn hotel. Excelled in document management and fostering guest relations, significantly enhancing guest satisfaction. Skilled in Microsoft Office and training staff, demonstrating initiative and a flexible schedule to meet operational needs.
- Diligent Front desk with solid background in managing front desk operations and enhancing guest experiences. Known for efficiently handling administrative tasks and providing exceptional customer service. Demonstrated ability to manage schedules and handle inquiries while maintaining positive and professional demeanor.
- Experienced with managing front desk operations and delivering superior customer service. Utilizes organizational and communication skills to ensure smooth daily operations. Track record of maintaining welcoming and efficient environment for guests and staff.
- Hardworking Front desk brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front Desk position. Ready to help team achieve company goals.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Front Desk
Best Western Arizonian Inn
04.2016 - Current
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Coordinated with housekeeping staff to guarantee timely room availability for incoming guests.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Currently working night audit Monday-Wednesday 3 times a week 11pm-6am.
Front Desk
Quality Inn Hotel
12.2022 - 10.2024
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Worked night audit most days 2-3 days a week Thursday-Saturday 9pm-5am.
Education
High School Diploma -
Holbrook High School
Holbrook, AZ05-2014
Skills
- Document management
- Initiative-taking
- Telephone etiquette
- Microsoft office
- Workflow optimization
- Paperwork coordination
- Proficient in microsoft
- Documentation
- Account management
- Inventory oversight
- Office administration
- Front desk operations
- Typing 45 wpm
- Customer service
- Flexible schedule
- Training new hired staff
Languages
navajo
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft
Work Preference
Work Type
Part TimeLocation Preference
On-SiteImportant To Me
Career advancementFlexible work hours4-day work weekWork-life balanceTimeline
Front Desk
Quality Inn Hotel
12.2022 - 10.2024
Front Desk
Best Western Arizonian Inn
04.2016 - Current
High School Diploma -
Holbrook High School