Leesha Gendreau
Fall River,MA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stays current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
3
3
years of professional experience
Work History
Financial Management Technician
Massachusetts Air National Guard
Bourne, MA
04.2021 - Current
- Recorded, interpreted and communicated financial data and plans using AROWS.
- Authenticated payment authorization papers by reviewing member entitlements.
- Handled payments and disbursements for military members.
- Performed audits on deployment records to certify accurate financial reporting and appropriate spending practices.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Server
Applebees
Fall River, MA
05.2021 - 10.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Sandwich Artist
SUBWAY®Restaurants
Fall River
12.2020 - 05.2021
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Operated manual and electric appliances to peel, slice and trim food.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Cooked batches of food according to standard recipes.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Operated as full-service food provider in fast food establishment by taking orders, preparing meals and collecting payments
- Operated kitchen gadgets to prepare meats, vegetables and condiments for service
Waitress
Newport Creamery
Fall River, MA
01.2020 - 05.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
B.M.C Durfee
360 Elsbree Street Fall River, MA06.2021
Skills
- Willing to Learn
- Sales Support
- Social Perceptiveness
- Customer Service
- Time Management
- Creative and Innovative
- Service-Oriented
- Problem Anticipation and Resolution
- Prioritizing and Planning
- Microsoft Office
- Word Processing
Timeline
Server
Applebees
05.2021 - 10.2021
Financial Management Technician
Massachusetts Air National Guard
04.2021 - Current
Sandwich Artist
SUBWAY®Restaurants
12.2020 - 05.2021
Waitress
Newport Creamery
01.2020 - 05.2021
High School Diploma -
B.M.C Durfee