Leevan Castillo
Kissimmee
Summary
I offer a positive attitude, strong communication abilities, and commitment to learning and growing in guest-focused environment. Working at the Orlando International Airport has made me familiar with hospitality best practices and adept at handling guest inquiries and resolving issues efficiently, with an overall goal to enhance guest satisfaction and contributing to a welcoming environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Experience Ambassador
ABM, Orlando International Airport
08.2023 - Current
- Maintained passenger safety and flow during irregular operations
- Lead multiple orientations for new hires
- Maintained schedules for 120 employees optimizing coverage
- Created a new training course for the onboarding of new employees
- Deep understanding of airport operations and irregular operations
- Assisting Passengers efficiently with questions or concerns
- Proficient in English and Spanish to better assist passengers in different languages
Online Personal Shopper
Walmart, Store 2881
08.2022 - 08.2023
- Performed effectively in a team-directed work environment, maintaining day-to-day operations
- Contributed to team objectives in a fast-paced environment
- Trained new employees in customer service, operational efficiency and organizing strategies
- Consistently met deadlines and quality goals for accuracy and timeliness (Order times under 5 minutes)
Education
License - Aviation
Fly Smart Flight School
KissimmeeHigh School Diploma - undefined
Tohopekaliga High School
05.2022
Skills
- Strong empathy
- Exceptional communication
- Guest relations
- Complaint handling
- Tour guiding
- Shift change management
Accomplishments
- Recognized on MCO cares website for exceptional customer service from multiple different guest.
- Built and applied a new training regiment/tour for new guest experience ambassadors at MCO.
Certification
- Adobe Photoshop
- Adobe Illustrator
- Entrepreneurship and Small Business
Timeline
Guest Experience Ambassador
ABM, Orlando International Airport
08.2023 - Current
Online Personal Shopper
Walmart, Store 2881
08.2022 - 08.2023
High School Diploma - undefined
Tohopekaliga High School
License - Aviation
Fly Smart Flight School