Leeza Henriquez
Savista
Silver Spring,MD
16
years of professional experience
Dynamic, caring, and dedicated professional seeking administrative assistant role to leverage administrative support and problem-solving skills in support of upper management.
Work History
Patient Service Representative
7 Months- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Verified demographics and insurance information to register patients in computer system.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Reviewed patient accounts for accuracy on a regular basis.
Patient Service Representative
3 Years 2 Months- Coordinated and updated patient appointments in person and by phone, ensuring optimal scheduling.
- Reviewed and updated patient demographic and insurance information for accuracy and compliance.
- Greet and register patients, collect needed information, and accept payments.
- Assisted patients with paperwork and provided support for customer service and administrative tasks.
Final Document Specialist
2 Years 6 Months- Scan and upload final documents and closing packages to loan origination system
- Obtain final documents from attorneys and/or title companies
- Ensured document accuracy for compliance and reliability.
- Organized archiving system, retrieved documents upon request, and outlined long-term storage plan.
- Obtain corrected re-recorded documents from courthouse and title company
- Assisted with internal and external audits to support compliance and accuracy.
- Daily reconciliation of investor exception reports
Out Reach Representative in Call Center
2 Years 8 Months- Welcome and greet all patients and walk-ins
- Obtained and verified patient demographic information while maintaining HIPAA compliance
- Obtain Insurance/ Medicare information and forward to the proper facility
- Assist patients with the entire Medicaid process for the following states MD/DC/VA/SC/NC/GA/FL/LA
- Assisted patients with application processes for SSI/SSDI
- Answered all phone calls and directed them to appropriate departments
Administrative Assistant
3 Years 6 Months- Fostered positive public relations for the center through a consistently positive attitude.
- Coordinated appointments for the Director, scheduling and maintaining MS Outlook Calendar
- Coordinated center application process, scheduled interviews, and supported new parents during onboarding.
- Welcomed and assisted visitors, ensuring a pleasant and informative experience.
- Performed clerical work, such as filing, typing, relaying messages, operating office machines, and opening and routing mail
- Prepared reports on accidents, enrollments, staff assignments, and school performance.
Education
AA - Human Services
Skills
Microsoft Office Suite
Patient registration
Insurance verification
First aid and CPR certification
Appointment scheduling
Summary of Qualifications
- Highly effective verbal and written communicator who is fluent in both English and Spanish.
- Bi-lingual - Fluent in Spanish and English
Timeline
Patient Service Representative
Savista
04.2026 - CurrentRead More
Patient Service Representative
Children's National Medical Center
02.2023 - 04.2026Read More
Final Document Specialist
Presidential Bank Mortgage
11.2019 - 05.2022Read More
Out Reach Representative in Call Center
DECO Recovery Management
09.2016 - 05.2019Read More
Administrative Assistant
Watch Me Grow Child Center, Family Services, Inc.
10.2010 - 04.2014Read More
Montgomery Community College
AA from Human Services
Read More