Leeza Jones
Phoenix,AZ
Summary
Ambitious, compassionate Care Coordinator / Behavioral Health Technician who is highly motivated about serving individuals with mental health and substance abuse conditions... Genuine and dedicated with an understanding of empathy and proactive care. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively.
Overview
5
5
years of professional experience
Work History
Behavioral Health Technician
Elba House
Phoenix, AZ
06.2021 - Current
- Answered office phone calls and emails, answering questions and scheduling appointments.
- Administered medications, monitored vital signs, and collected specimens .
- Provided excellent service to clients through personable communication.
- Tracked client movement on and off unit by documenting times and destinations.
- Maintained calendar of all appointments to enhance clients stay.
- Transported clients to and from appointments.
- Facilitated group and recreational activities.
- Prepared and accompanied clients on public outings, managing safety, behavior and other activities.
- Provided support to clients in developing and maintaining healthy relationships.
- Engaged clients in an array of groups to promote coping skills, education, and life skills.
- Encouraged positive behaviors while discouraging negative behaviors using reinforcement strategies.
- Developed a trusting relationship with clients by actively listening and responding appropriately.
- Recognized by management for providing exceptional customer service.
Prospect Airport Services
Sky Harbor Airport
Phoenix, AZ
02.2020 - 06.2021
- Assisted disabled passengers with special needs throughout their travels.
- Delivered exceptional service to every passenger through active engagement, effective listening and well-developed interpersonal skills.
- Provided customer service to passengers with mobility impairments in the form of answering questions, resolving complaints, and providing directions.
- Provided boarding and baggage assistance .
Cashier /Customer Service Sales Representative
Food City
Phoenix, AZ
12.2018 - 02.2020
- Developed strong customer relationships to encourage repeat business.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customers' questions and provided information on store procedures or policies.
- Processed refunds for worn, damaged and broken merchandise.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Used suggestive selling techniques to promote add-on sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Scanned items and checked pricing on cash register for accuracy.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Education
High School Diploma -
Center of Excellence
Phoenix, AZ05-2009
Skills
- Crisis Intervention
- Client Observation
- Conflict Resolution
- CPR, First Aid and Fingerprint Clearance Card
- Multi-tasking
- Organization
- Medication Management / Administration
- Interpersonal and Written Communication
- Active Listening
- Leadership / Problem Solving
- Computer
Timeline
Behavioral Health Technician
Elba House
06.2021 - Current
Prospect Airport Services
Sky Harbor Airport
02.2020 - 06.2021
Cashier /Customer Service Sales Representative
Food City
12.2018 - 02.2020
High School Diploma -
Center of Excellence