Leeza Long-Cash
Detroit,MI
Summary
Accomplished in enhancing patient and client experiences at Henry Ford Health, I excel in healthcare software proficiency and compassionate care. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills with the willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Patient Care Nursing Assistant
The Medical Team
Dearborn Heights, MI
08.2023 - Current
- Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
- Electronically log and administer prescribed oral and injectable medications under the written direction of medical staff and facility care nurse (including hospice medications for transitioning).
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Demonstrated adaptability in rapidly changing situations, responding promptly to unforeseen patient needs or requests from the nursing staff.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
- Exhibited strong time management skills by prioritizing tasks effectively and completing them in a timely manner without compromising quality of care.
- Solve routine client problems, promote healthy lifestyle habits, and provide general companionship and advice
- Document the services delivered to clients, in accordance with company policies and procedures
- Perform assigned duties in an accurate and timely manner, and demonstrate flexibility in meeting the needs of clients
- Safeguard clients by observing their interactions, procedures, and activities
- Be aware of and sensitive to each client’s pain, mobility, and fragility, and approach every interaction with compassion
Central Scheduling Coordinator Gastroenterology
Henry Ford Health
Detroit, MI
06.2022 - Current
- Act as a central source for the entire specialty across all sites of inpatient/outpatient practice to ensure coordinated and standardized scheduling practices, policies and procedures.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Electronic scheduling of Colonoscopy's, EGD's, Pouscscopy, Sigmoidoscopy, etc.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
Client Service Representative Radiology
Henry Ford Health
Detroit, MI
07.2020 - 06.2022
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Electronic scheduling and check-in for Fluoroscopy, X-rays, Mammograms, Interventional Radiology, Bone density and Ultrasounds.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Contributed to process improvement initiatives by identifying areas of inefficiency within the team''s workflows and proposing solutions.
Education
Bachelor of Science - Communication Studies
Northern Michigan University
Marquette05.2018
Skills
- Basic life support
- Team player
- Vital signs monitoring
- Self-directed
- Compassionate Care
- Strong attention to detail
- Professionalism and Ethics
- Handling pressure and tolerating stress
Timeline
Patient Care Nursing Assistant
The Medical Team
08.2023 - Current
Central Scheduling Coordinator Gastroenterology
Henry Ford Health
06.2022 - Current
Client Service Representative Radiology
Henry Ford Health
07.2020 - 06.2022
Bachelor of Science - Communication Studies
Northern Michigan University