LEGE BUSCADO
Makati City
Summary
Polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Overview
26
26
years of professional experience
Work History
Senior Analyst - Client Contact (Spanish Specialist)
The Depository Trust and Clearing Company (DTCC)
01.2022 - Current
- Assists Clients concerning account access, reset and update
- Provides support to client/troubleshooting connection issues
- Resolves client concerns/issues by identifying the root cause, conducts research, use of internal knowledge based tools
- Facilitates Central Trade Management concerns.
- Assists internal team for any Spanish related project whether client project or internal team
- Attends hand over discussion for Spanish Clients after onboarding phase to provide overview of the support available once live for production.
Spanish Client Experience Specialist
AXI (Australian Trading Company)
08.2019 - 09.2021
- Ensures compliance to government regulations thru the accurate execution of trading protocols
- Periodically provides statistics of Philippine Rep
- Offices metrics to regional office overseas
- Regularly reports to the Client Experience Manager (based in Singapore) for any team issues concerns
- Acts as subject-matter expert for customer experience modules
- Provides frontline support for all client interaction covering telephone, email, and online media with the purpose to exceed client expectations
- Provides immediate resolution to client queries either via chat, voice, and email
- Serves as tier one (1) line of defense for customer escalation
- Asses and evaluates customer concerns which post potential risk to the company and customer.
Senior Customer Services Specialist
Telus Int'l Philippines
12.2018 - 08.2019
- Handled Google account for Education and Cloud Certification Support, pre- and post examination concerns
- Provides timely and effective response to queries and technical concerns, especially for Spanish speaking customers
- Heads the team for non-English case
Corporate Collection Analyst
American Express
01.2015 - 12.2018
- Performs risk analysis and review of clients' account
- Conducts thorough evaluation of accounts whether to permit or not further spending
- Formulates and implements process improvements.
Collector Level 2
Wells Fargo EGS
09.2013 - 01.2015
- Collection of charged-off accounts for dormant/ delinquent status (6 months to 5 years)
- Ensures timely submission of periodical reports, statistics and metrics.
Guest Relations Officer
Holland America Line
03.2008 - 10.2012
- Provides exceptional, gracious and hospitable service to all on-board guests
- Prepares and process all administrative duties for Guests throughout the voyage including embarkation/disembarkation activities
- Preparation and completion of guests billing and settlement of accounts
- Completes all other miscellaneous duties as directed, not to exclude: Cabin Service order taking, Money handling/transaction, Phone answering and etiquette
- Handling Guest concerns and providing info with regard to onboard services
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
- Investigated and resolved customer inquiries and complaints quickly.
General Purpose Assistant
Holland America Line
03.2005 - 02.2008
- Responsible for the cleanliness of the assigned area such as Kitchen area for obtaining clearance from United State Public Health
- Assisting chefs during service time/ assisting the Chef during Special Culinary events.
Assistant Store Manager
Le Coeur de France
06.2001 - 05.2004
- Responsible for everyday operations of the café
- Ensures the proper manning, scheduling, monitoring of employees' performance and conduct
- Prepares Daily Sales Projection and conducts Waste Management procedures
- Regularly conducts product inventory
- Ensures optimum performance of employees by conducting monthly evaluation of the staff.
Dining Crew/ Cashier/ Baker
Le Coeur de France
12.1997 - 06.2001
- Authentic French Cafe/ Baker
Education
Foreign Language Studies (Spanish) -
Instituto Cervantes
01.2019
Studied Bachelor of Science in Maritime Transportation -
Philippine Maritime Institute
01.2001
Secondary Education -
Southern Rizal Institute
01.1996
Primary Education -
Binon-an Elementary Elementary School
01.1992
Skills
Customer Service
Technical Expertise
Spanish Language
Personal Information
- Place of Birth: Bacolod City
- Height: 5' 9"
- Weight: 175 lbs.
- Father's Name: Marlon Buscado (Deceased)
- Mother's Name: Agnes Bendecio
- Date of Birth: 09/17/78
References
- Evelyn Juha, Guest Relations Manager, Holland America Line, (527) 7491
- Rafael Marinas, Operation Manager, Le Coeur de France, (400) 9614
- Rovie Bondoc, Dispatch Officer, United Phil. Lines, 527 7491
Hobbies and Interests
Movies and music
Timeline
Senior Analyst - Client Contact (Spanish Specialist)
The Depository Trust and Clearing Company (DTCC)
01.2022 - Current
Spanish Client Experience Specialist
AXI (Australian Trading Company)
08.2019 - 09.2021
Senior Customer Services Specialist
Telus Int'l Philippines
12.2018 - 08.2019
Corporate Collection Analyst
American Express
01.2015 - 12.2018
Collector Level 2
Wells Fargo EGS
09.2013 - 01.2015
Guest Relations Officer
Holland America Line
03.2008 - 10.2012
General Purpose Assistant
Holland America Line
03.2005 - 02.2008
Assistant Store Manager
Le Coeur de France
06.2001 - 05.2004
Dining Crew/ Cashier/ Baker
Le Coeur de France
12.1997 - 06.2001
Foreign Language Studies (Spanish) -
Instituto Cervantes
Studied Bachelor of Science in Maritime Transportation -
Philippine Maritime Institute
Secondary Education -
Southern Rizal Institute
Primary Education -
Binon-an Elementary Elementary School
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