Summary
Overview
Work History
Education
Skills
Timeline
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MJ Marx

Racine

Summary

Resourceful Contact Specialist known for high productivity and efficient task completion. Skilled in customer relationship management, conflict resolution, and data entry. Excel at communication, time management, and problem-solving to enhance customer satisfaction and support team objectives.

Overview

5
5
years of professional experience

Work History

Client Contact Specialist II

Johnson Financial Group
Racine
05.2024 - Current
  • Engaged in conversation with clients to understand needs, resolve issues and answer product questions.
  • Updated databases with new and modified customer data.
  • Improved product knowledge on continuous basis to provide optimal services.
  • De-escalated client concerns, maintaining calm, friendly demeanor.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Developed, implemented, and maintained the department's SharePoint site.
  • Created job aids for department to improve team efficiency.
  • Used strong verbal and written communication skills to convey messages via phone, email, and digital channels.
  • Interdepartmental and relationship-building.
  • Exceeded expectations for yearly goals.
  • Assisted in system testing to identify technical issues or inefficiencies.
  • Demonstrated excellent time management skills.
  • Developed training materials and conducted user training sessions on the use of Q2 Co-Pilot.
  • Developed training materials for department during the launch of new client communication system and became first point of contact for any systematic inquiries and outages.
  • Nominated as an Evacuation Lead to guide team through emergency evacuations.
  • Interim Service Coordinator on all digital channel service tickets.
  • Logged and managed all service tickets for client communication system.

Clinique Counter Manager

Ulta Beauty Inc.
Kenosha
06.2022 - 05.2023
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Communicated regularly with vendors and planners regarding stock needs. customer preferences and special events.
  • Operated cash register to accurately complete customer financial transactions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty.

Merchandise Specialist

Best Buy
Kenosha
02.2020 - 04.2022
  • Stocked and rotated shelves and built displays to deliver results for the store.
  • Replenished and arranged items to maintain appearance.
  • Printed labels and tags for for-sale merchandise.
  • Utilized point-of-sale systems for entering item codes into the system for purchasing purposes.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Education

High School Diploma -

East Jefferson High School
Metairie, LA
05-2019

Skills

  • Customer service
  • Ticket management
  • User training
  • System testing
  • Communication skills
  • Product knowledge
  • Problem solving
  • Time management
  • SharePoint administration
  • Multitasking
  • Teamwork skills

Timeline

Client Contact Specialist II

Johnson Financial Group
05.2024 - Current

Clinique Counter Manager

Ulta Beauty Inc.
06.2022 - 05.2023

Merchandise Specialist

Best Buy
02.2020 - 04.2022

High School Diploma -

East Jefferson High School

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MJ Marx