Leher Kakkar
Laurel,Maryland
Summary
Registered Behavior Technician with experience in behavioral health, pharmacy support, and customer service. Strong background in client care, documentation, compliance, and communication. Adept at working in fast-paced, team-oriented environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Verbal Beginnings
Columbia, MD
03.2025 - Current
- Implemented individualized behavior treatment plans for clients with autism spectrum disorders.
- Conducted direct one-on-one therapy sessions to reinforce learning and behavioral skills.
- Facilitated activities that enhanced clients' social skills and communication development.
- Monitored and documented progress towards students' goals and objectives to ensure effective treatment.
- Utilized play activities to incorporate therapeutic techniques and support student engagement.
Barista
Little Market Cafe
Ellicott City, Maryland
08.2023 - 11.2024
- Crafted high-quality espresso drinks and specialty beverages to enhance customer satisfaction.
- Operated espresso machines and brewing equipment to ensure optimal beverage quality and safety.
- Delivered exceptional customer service through warm engagement and personalized interactions.
- Took customer orders accurately and processed transactions swiftly.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Pharmacy Technician
CVS Pharmacy
Burtonsville, Maryland
02.2022 - 09.2024
- Assisted pharmacists in preparing medications and managing inventory, ensuring accurate dispensing and stock availability.
- Delivered exceptional customer service by addressing inquiries and resolving issues, enhancing patient satisfaction and trust.
- Maintained cleanliness and organization of pharmacy workspace and equipment, contributing to a safe and efficient work environment.
- Educated customers on medication usage, side effects, and storage instructions.
- Collaborated with healthcare professionals to ensure safe medication distribution.
- Monitored expiration dates of products and managed stock levels effectively.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Barista
Rustiq Bakery
Savage, Maryland
06.2021 - 08.2021
- Provided excellent customer service by engaging with patrons warmly.
- Collaborated with team members to create a positive work atmosphere.
- Educated customers on menu items and beverage preparation methods.
- Maintained cleanliness and organization of checkout area and store displays.
- Handled cash, credit, and debit transactions accurately during shifts.
Education
High School Diploma -
Paint Branch High School
Burtonsville, MD05-2020
Associate Degree -
Howard Community College
Columbia, Maryland, MDSkills
- Behavior analysis
- Treatment planning
- Data tracking
- Medication education
- Client engagement
- Client support
- Performance improvement
- Team collaboration
- Conflict resolution
- Time management
- Communication skills
- Customer assistance
- Safe food handling practices
- POS systems
- Adaptive and creative
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Certification
Behavioral technician license
Timeline
Registered Behavior Technician
Verbal Beginnings
03.2025 - Current
Barista
Little Market Cafe
08.2023 - 11.2024
Pharmacy Technician
CVS Pharmacy
02.2022 - 09.2024
Barista
Rustiq Bakery
06.2021 - 08.2021
High School Diploma -
Paint Branch High School
Associate Degree -
Howard Community College