Lehua Fiatoa
Kaneohe,HI
Summary
Proven track record of enhancing operational efficiency and customer satisfaction, showcasing strong problem-solving abilities and exceptional interpersonal skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
Freight Clerk
Young Brothers
07.2009 - 03.2015
- Maintained organized records of shipments, tracking each step from pickup to delivery for efficient follow-up when necessary.
- Assisted customers in resolving any discrepancies or issues related to their shipments, demonstrating strong problem-solving skills and a customer-focused approach.
Cocktail Server
Imua Lounge
04.2011 - 02.2012
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
Utility Stevedore
Young Brothers
02.2002 - 09.2009
- Loaded, unloaded, and sorted cargo as part of accurate and efficient daily shipments.
- Collaborated with team members to complete tasks efficiently, improving overall productivity.
Utility Stevedore
McCabe
01.2004 - 01.2009
- Followed verbal and written instructions to properly move and ship products.
- Assisted in receiving, stocking and distribution of merchandise.
Reservations Clerk
Young Brothers
01.2001 - 05.2002
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Restaurant Waitress
New Eagle Cafe
01.1999 - 05.2002
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
Incoming Freight Clerk
Young Brothers
05.1999 - 01.2001
- Maintained organized records of shipments, tracking each step from pickup to delivery for efficient follow-up when necessary.
- Increased operational accuracy by conducting regular audits of inventory and implementing corrective actions as needed.
Security Officer
Young Brothers
06.1998 - 05.1999
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Adult Corrections Officer
Halawa Correction Facility
09.1996 - 06.1998
- Collaborated with fellow officers, maintaining open communication channels for effective teamwork in a high-stress environment.
- Utilized effective communication skills to diffuse tense situations between inmates and staff or among inmates themselves.
Adult Corrections Officer
Women's Correctional Facility
06.1993 - 09.1996
- Managed daily operations efficiently, overseeing meal distribution, recreation activities, visitation schedules, and other essential tasks.
- Responded to emergency situations and de-escalated hostile confrontations.
Education
High School Diploma -
Kahuku High Intermediate And High School
Kahuku, HI06-1992
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Verbal and written communication
- Problem-solving
- Teamwork and cooperation
- Multitasking and organization
- Adaptability and flexibility
- Quality assurance
Timeline
Cocktail Server
Imua Lounge
04.2011 - 02.2012
Freight Clerk
Young Brothers
07.2009 - 03.2015
Utility Stevedore
McCabe
01.2004 - 01.2009
Utility Stevedore
Young Brothers
02.2002 - 09.2009
Reservations Clerk
Young Brothers
01.2001 - 05.2002
Incoming Freight Clerk
Young Brothers
05.1999 - 01.2001
Restaurant Waitress
New Eagle Cafe
01.1999 - 05.2002
Security Officer
Young Brothers
06.1998 - 05.1999
Adult Corrections Officer
Halawa Correction Facility
09.1996 - 06.1998
Adult Corrections Officer
Women's Correctional Facility
06.1993 - 09.1996
High School Diploma -
Kahuku High Intermediate And High School
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