Le'Hyah Manuel
Houston
Summary
Results-driven Retail Sales Professional with a strong focus on customer service and team leadership. Enhanced operational efficiency and achieved a 15% increase in sales through effective merchandising strategies. Committed to fostering positive work environments and delivering exceptional customer experiences while managing resources effectively.
Overview
2
2
years of professional experience
Work History
Sales associate / stocker
Lush cosmetics
Houston
11.2025 - 01.2026
- Maintain inventory accuracy on the sales floor throughout the day.
- Help customers feel welcome by sharing product knowledge in a friendly, easy-to-understand way.
- Keep the sales floor stocked, organized, and looking great throughout the day.
- Take the time to listen to each customer and create a personalized shopping experience that fits their wants and preferences.
- Maintained a clear, safe, and organized store environment to enhance the customer experience.
Retail Associate
Homegoods
Houston
11.2025 - 01.2026
- Carefully wrapped fragile items to make sure customers' purchases were protected and handled with care.
- Kept the checkout and queue line fully stocked with merchandise to encourage last-minute sales.
- Organized and straightened sales floor displays to keep the store clean, inviting, and easy to shop.
- Inventory and restocking to ensure products were always available.
- Checked out customers quickly and accurately while promoting store credit cards and meeting sales goals.
- Accepted and processed customer donations, providing friendly and helpful service.
Assistant Manager/cashier
Houston Tx Hot Chicken
Houston
04.2025 - 09.2025
- Assisted in daily operations, ensuring tasks were completed efficiently and accurately
- Supported team members by learning processes and systems to enhance workflow.
- Collaborated with management to implement best practices for operational efficiency.
- Helped maintain inventory accuracy through regular audits and documentation updates.
- Contributed to a positive work environment by fostering open communication among staff members.
- Resolved routine issues promptly, ensuring minimal disruption to operations and customer service.
- Adapted quickly to new tools and technologies, improving personal productivity and teamwork effectiveness!
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Maintained a clear, safe, and organized store environment to enhance the customer experience
Assistant Manager
Blalock Seafood
Gulf Breeze
10.2023 - 12.2024
- Coordinated daily operations to enhance workflow and ensure compliance with company policies.
- Opened and closed the location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules, and monitored performance.
- Supported team members in achieving departmental goals through effective communication and collaboration.
- Resolved customer issues promptly, fostering positive relations and implementing effective corrective actions.
- Increased sales through effective merchandising strategies and targeted promotions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Recognized outstanding performance and celebrated team accomplishments to enhance employee morale.
Hotel Front Desk Clerk
Holiday Inn Express Hotel
Gulf Breeze
03.2024 - 08.2024
- Managed guest check-in and check-out processes efficiently, ensuring a smooth experience for all visitors.
- Resolved guest inquiries and complaints promptly, enhancing customer satisfaction and loyalty.
- Coordinated room assignments and maintained accurate records in property management system to support efficient guest services.
- Trained new front desk staff on operational procedures and customer service standards, contributing to improved team performance.
- Received and recorded room deposits, fees, and payments from guests during check-in.
- Maintained security protocols for guest information and payment processing systems effectively.
- Prepared and arranged breakfast items for guests, creating an inviting presentation to enhance guest experience.
Education
High School Diploma -
Hillcrest High School
Dallas, TxSome College (No Degree) - Engineering
Richmond College
Dallas, TxSkills
- Sales strategies
- Sales forecasting
- Product knowledge
- Customer service
- Customer relations
- Customer engagement
- Sales support
- Inventory management
- Money handling
- Time management
- Problem-solving
- Personnel management
Timeline
Sales associate / stocker
Lush cosmetics
11.2025 - 01.2026
Retail Associate
Homegoods
11.2025 - 01.2026
Assistant Manager/cashier
Houston Tx Hot Chicken
04.2025 - 09.2025
Hotel Front Desk Clerk
Holiday Inn Express Hotel
03.2024 - 08.2024
Assistant Manager
Blalock Seafood
10.2023 - 12.2024
High School Diploma -
Hillcrest High School
Some College (No Degree) - Engineering
Richmond College