Lei Xiong
Las Vegas,NV
Summary
Proven track record in enhancing customer satisfaction and streamlining workflow at Lifeng Group, demonstrating exceptional team collaboration and computer skills. Excelled in customer service by leveraging patience and empathy, significantly contributing to positive client relationships and efficient problem resolution. Skilled in adapting to fast-paced environments and achieving shared goals efficiently.
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service.
Overview
3
3
years of professional experience
Work History
Hostess Sportsbook Lounge
Resorts Casino & Hotel
08.2023 - 01.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Douyin Live Streamer
Lifeng Group
07.2022 - 02.2023
- Responsible to assist Live Streaming/Host during the production process daily, Assist to set up lighting, props, and other equipment.
- Selling second-hand luxury goods on Douyin live streaming.
- Always get prepared during Live Streaming to provide support to the Live Host and step in when needed. Maintain and improve production process or workflow.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Managed chat during live streams to cultivate a positive community atmosphere, addressing questions and engaging viewers in conversation.
- Live broadcast for 5-6 hours every day, introducing the conditions of each items and recommending products that may be of interest to customers.
Securities Sales
China Securities Co., Ltd.
03.2021 - 01.2022
- The main functions are to develop and attract customers, sell financial products to customers, etc., and can engage in some or all of the following activities according to the authorization of the securities company.
- Responsible for expanding sales channels, developing new customers, and selling financial products issued or distributed by the company.
- Responsible for delivering information on the securities company’s financial products and services to existing and potential customers.
- Responsible for providing customers with rational financial management advice , to maintain and increase the value of assets for customers.
- Responsible for organizing and planning advanced marketing activities and developing high-end markets.
Education
Bachelor of Arts - International Business
University of Westminster
UK06.2020
Skills
- Customer Service
- Patience and Empathy
- Interactive communication skills
- Fast Learner
- Time Management
- Team Collaboration
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Hostess Sportsbook Lounge
Resorts Casino & Hotel
08.2023 - 01.2024
Douyin Live Streamer
Lifeng Group
07.2022 - 02.2023
Securities Sales
China Securities Co., Ltd.
03.2021 - 01.2022
Bachelor of Arts - International Business
University of Westminster
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