Leia Barela
San Diego,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Ambassador
Clear
San Diego, California
10.2023 - Current
- Verified identification documents such as passports or driver's licenses.
- Resolved conflicts between passengers using effective interpersonal skills.
- Operated various computer programs related to customer service operations.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
- Responded quickly to emergency situations by following appropriate protocols.
- Processed payment transactions utilizing point of sale systems.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Performed daily opening and closing procedures in accordance with company standards.
- Built and maintained productive relationships with employees.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Interacted with law enforcement personnel during criminal investigations related to airport security breaches.
- Employed sales techniques to boost sales and services.
Assistant Manager/Sales Associate
Woofpak pet kitchen
San Diego, California
05.2023 - 04.2024
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Processed credit card transactions quickly and securely.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Maintained records of services provided for each dog in care, including feeding times, grooming needs, medications administered.
- Followed strict protocols for sanitation of facilities before new guests arrived.
- Kept accurate inventory of food supplies and ordered additional items when necessary.
- Ensured that all tools and equipment used for grooming were properly maintained according to manufacturer's instructions.
- Developed nutritional plans for each animal based on breed type, age, activity level.
- Assisted with bathing activities as needed prior to owner pickup from facility.
Barista
Joe and the Juice
San Diego, California
02.2023 - 10.2023
- Stocked shelves with ingredients needed to make coffee drinks.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Upheld strict cleanliness standards by following health codes and regulations.
- Created visually appealing latte art to enhance customer experience.
- Adapted quickly to menu changes or updates while maintaining quality service.
Key Holder
Splendid
Antigo, California
05.2023 - 07.2023
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Assisted customers with product selection and resolving complaints.
- Inspected physical condition of store premises to identify any maintenance issues.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted clients in selecting and purchasing fashion items that match their style preferences.
- Compiled trend reports highlighting key looks from different seasons' collections.
- Tracked sales performance metrics to identify trends in the market place.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized seasonal promotional events to boost sales numbers.
Sales and Barista
Choulala
Winter Park, Florida
03.2022 - 01.2023
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Ground beans for espresso shots according to individual customer specifications.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked ingredients needed for pastry production.
- Monitored temperatures of ovens, fryers, grills to ensure food safety standards are met.
- Provided customer service by responding to customer inquiries about products being sold.
- Discarded outdated or spoiled ingredients immediately following health code regulations.
- Operated cash register accurately, handling transactions professionally.
Cashier
Bath and Body Works, Limited Brands
Kissimmee, Florida
05.2021 - 12.2021
- Help customers find specific products, answering questions and offering in the products advice
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Barista/ Team Leader
Macchiato coffee shop
Kissimmee, Florida
02.2021 - 12.2021
- Encouraged staff development by organizing educational seminars related to coffee culture topics.
- Organized and maintained inventory of all cafe supplies such as paper, ink cartridges, coffee beans.
- Performed opening duties such as filling salt shakers, preparing coffee urns. prior to the start of an event.
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Provided coaching and feedback to staff members regarding performance expectations.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Prepared and served high-quality espresso beverages to customers.
Front Desk Receptionist
Valencia College Pre-medical Club
Kissimmee, Florida
01.2021 - 04.2021
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided guidance and support to fellow students on academic issues.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled and confirmed appointments.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
Associate of Arts - History
Valencia College
Orlando, FL05-2022
Bachelor of Arts - History/ Communicate
University of Central Florida
Orlando, FLSkills
- Product Knowledge
- Public Relations Strategies
- Written Communication
- Public Speaking
- Stock management
- Store Organization
- Sales Techniques
- Opening and closing duties
- Appointment confirmation
- Customer Service
- Mail distribution
- Call Routing
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Ambassador
Clear
10.2023 - Current
Assistant Manager/Sales Associate
Woofpak pet kitchen
05.2023 - 04.2024
Key Holder
Splendid
05.2023 - 07.2023
Barista
Joe and the Juice
02.2023 - 10.2023
Sales and Barista
Choulala
03.2022 - 01.2023
Cashier
Bath and Body Works, Limited Brands
05.2021 - 12.2021
Barista/ Team Leader
Macchiato coffee shop
02.2021 - 12.2021
Front Desk Receptionist
Valencia College Pre-medical Club
01.2021 - 04.2021
Associate of Arts - History
Valencia College
Bachelor of Arts - History/ Communicate
University of Central Florida