JENIFER REPPARD
Activus Connect
Rocky Mount,NC
1
Language
16
years of professional experience
Customer support professional with experience resolving complex inquiries, managing high-volume service queues, and coordinating global order logistics. Skilled in appointment scheduling using CRM software. Documented issue-resolution expertise and strong communication for customer-impacting problems.
Work History
Ambassador
2 Months- Scheduled appointments using CRM software to support timely customer service.
- Communicated with customers to coordinate appointment details and service needs.
Global Support & Logistics Representative
3 Years 4 Months- Resolved more than 100 daily support tickets while maintaining QA accuracy scores in the high 90s.
- Tracked international orders and resolved shipping, customs, fulfillment, and delivery exceptions.
- Partnered with warehouse teams to expedite delayed shipments, confirm stock, and streamline returns.
- Guided customers through product questions, order management, and technical troubleshooting to support retention.
Customer Service Representative
1 Year 4 Months- Resolved customer account issues and handled complex order, product, and service inquiries.
- Followed healthcare protocols while documenting customer requests and service resolutions.
Security Supervisor
1 Year 4 Months- Coordinated daily security operations, staff schedules, and emergency response across assigned facilities.
- Prepared incident reports and supported safety compliance and asset protection.
Instacart Shopper
2 Months- Completed time-sensitive grocery orders and communicated with customers about substitutions.
Sortation Associate
7 Months- Processed and packaged outbound shipments while following quality standards.
- Organized inventory and managed incoming and outgoing shipments to support fulfillment.
Customer Service Specialist
1 Year 1 Month- Supervised cashier operations, reconciled registers, and completed nightly deposits.
- Resolved customer service inquiries and processed returns while following sales compliance procedures.
Cashier / Customer Service
2 Years 6 Months- Processed customer transactions, balanced registers, and maintained the facility.
Education
Vocational - Medical Billing & Coding
Vocational Certificate - Early Childhood Education
High School Diploma
Skills
Customer Support
Appointment Scheduling
CRM Software
Medical Billing & Coding
ICD-10 Coding
Healthcare Customer Service
High-Volume Ticket Management
International Shipping & Logistics
Technical Troubleshooting
Account Auditing
Customer engagement
Product knowledge
Brand awareness
Customer education
Product recommendations
HIPAA compliance
Claim submission
Insurance verification
Patient billing
CPT knowledge
ICD-10 proficiency
Medicare and medicaid process
Medical coding expertise
Data entry
Insurance billing
Medical billing
ICD-10
Insurance claims
Medical terminology
Customer service
Active listening
Critical thinking
Relationship building
Call center experience
Resolving problems
Shipment receiving
International logistics
Shipment coordinating
Proficient with logistics software
Customs compliance
Shipping coordination
Performance metrics tracking
Languages
- English
- Fluent
Personal Information
- Title: Customer Support & Medical Billing Specialist
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Ambassador
Activus Connect
09.2026 - CurrentRead More
Global Support & Logistics Representative
Touchstone Essentials
04.2023 - 08.2026Read More
Customer Service Representative
McKesson
12.2021 - 04.2023Read More
Security Supervisor
Allied Universal
08.2020 - 12.2021Read More
Instacart Shopper
Instacart
06.2020 - 08.2020Read More
Sortation Associate
Amazon.com
11.2019 - 06.2020Read More
Customer Service Specialist
Dick's Sporting Goods
07.2014 - 08.2015Read More
Cashier / Customer Service
Carolina Treats Inc. / Dippin' Dots
04.2011 - 10.2013Read More
Miller-Motte College
Vocational from Medical Billing & Coding
Read More
DCMO BOCES
Vocational Certificate from Early Childhood Education
Read More
Greene Central High School
High School Diploma
Read More