Leia Boers
Madison
Summary
Dynamic Assistant General Manager with proven expertise in customer service, team leadership, and operational efficiency. Committed to enhancing guest experiences and streamlining processes in a high-volume environment.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Assistant General Manager- Front of house
Salvatores tomatoes Pies
Monona
08.2024 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Provided excellent customer service to enhance guest experiences.
- Conducted inventory checks and maintained stock levels efficiently.
- Monitored inventory levels and placed orders for new stock.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Managed vendor relationships to ensure compliance with company standards.
- Assisted in daily operations of a high-volume pizzeria.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Maintained cleanliness of assigned areas using appropriate cleaning techniques.
Shift Lead
Halo Halo
Madison
09.2022 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Implemented safety protocols to promote a secure work environment for staff.
- Managed inventory levels and restocked supplies to maintain operational efficiency.
- Completed opening and closing duties to facilitate business operations.
- Performed daily food prep tasks such as chopping vegetables, grinding meats or making sauces.
- Maintained a safe working environment by properly storing hazardous materials away from food prep areas.
Shift Leader
Toast
Madison
06.2022 - Current
- Supervised daily operations to ensure efficient service and team performance.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Assisted in training new employees on shift operations.
- Monitored compliance with health and safety regulations on the floor.
Manager
Slide
Madison
08.2017 - 03.2023
- Collaborated with cross-functional teams to ensure successful project outcomes.
- Implemented process improvements for better workflow management.
- Developed training programs that enhanced staff performance and engagement.
- Collaborated with hiring managers to define recruitment needs and job requirements.
- Conducted interviews and assessed candidate qualifications for various positions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Developed and maintained positive relationships with vendors, suppliers, contractors, and customers.
- Reviewed customer accounts for discrepancies and resolved billing issues effectively.
- Coordinated logistics and transportation with carriers and suppliers effectively.
Education
Some College (No Degree) - Liberal Arts
Madison Area Technical College
Madison, WISkills
- Food safety compliance
- Quality assurance
- Inventory management
- Operational efficiency
- Staff scheduling
- Vendor relations
- Customer engagement
- Team leadership
- Conflict resolution
Certification
- HACCP
- Serve Safe
- Bartenders license
Timeline
Assistant General Manager- Front of house
Salvatores tomatoes Pies
08.2024 - Current
Shift Lead
Halo Halo
09.2022 - Current
Shift Leader
Toast
06.2022 - Current
Manager
Slide
08.2017 - 03.2023
Some College (No Degree) - Liberal Arts
Madison Area Technical College