Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Leidanys Alvarez

MIAMI,FL

Summary

Accomplished General Manager Trainer at Pollo Tropical, adept in operations management and human resources. Excelled in coaching and mentoring, significantly enhancing employee performance and quality standards. Proven track record in implementing effective operational strategies at Dunkin' Donuts, fostering customer and employee loyalty.

Overview

10
10
years of professional experience

Work History

General Manager Trainer

Pollo Tropical
11.2021 - 10.2024
  • Provided coaching and mentoring to employees.
  • Trained and mentored the company new manager hired to fulfill various roles.
  • Established and maintained quality control standards in foos safety.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Have full control of the store with inventory, purchases and employee work

General Manager

Dunkin' Donuts
01.2021 - 10.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

ASISSTANT MANAGER

Pollo Tropical
02.2015 - 05.2021
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Developed detailed plans based on broad guidance and direction.

Education

High School Diploma -

Miami Dade College
Miami, FL
05-2010

Skills

  • Operations management
  • Human resources
  • Coaching and mentoring
  • Quality management

Accomplishments

I AM CERTIFIED TO TRAIN NEW TEAM MEMBERS.

I AM RESPONSIBLE IN MY WORK, I HAVE GOOD COMMUNICATION WITH BOTH CLIENTS AND EMPLOYEES.

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

General Manager Trainer

Pollo Tropical
11.2021 - 10.2024

General Manager

Dunkin' Donuts
01.2021 - 10.2021

ASISSTANT MANAGER

Pollo Tropical
02.2015 - 05.2021

High School Diploma -

Miami Dade College

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Leidanys Alvarez