Leider Choperena
PEMBROKE PINES
Summary
Dynamic leader with a proven track record at Chipotle Mexican Grill, enhancing customer satisfaction and mentoring teams to excellence. Skilled in customer service and kitchen management, adept at problem-solving and staff supervision. Elevated service standards through innovative training and efficient food safety practices, significantly improving team performance and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Leader
Chipotle Mexican Grill
12.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Greeted customers and listened closely to problems described to determine solutions.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Took cash and credit card payments via phone, in person, and through email.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Delivered comprehensive training programs for new hires that ensured consistent service delivery standards across the organization.
- Utilized data-driven insights from CRM systems to identify opportunities for improvement and inform strategic decisions.
Kitchen Manager
Chipotle Mexican Restaurant
02.2023 - 12.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Grill Operator
Chipotle Mexican Grill
12.2022 - 02.2023
- Increased overall productivity by maintaining a clean and organized workspace throughout shifts.
- Expedited order processing during peak hours by effectively communicating with the front of house team.
- Enhanced customer satisfaction by ensuring timely and accurate food preparation according to specific guidelines.
- Mentored junior cooks in honing their grilling skills, fostering a supportive learning environment within the kitchen team.
Restaurant Team Member
Burger King
10.2022 - 12.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
High School Diploma -
Instituto
Barranquilla, Colombia Skills
- Customer service excellence
- Multitasking and organization
- Quick-learning
- Strong teamwork
- Cash handling
- Food safety
- Team player
- Customer interaction
- Customer relations
- Inventory management
- Creative problem solving
- Taking orders
- Team management
- Staff supervision
- Cleanliness standards
- Kitchen organization
- Food preparation
- Knife skills
- Order taking
Certification
Current Servsafe Manager Certification
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Leader
Chipotle Mexican Grill
12.2023 - Current
Kitchen Manager
Chipotle Mexican Restaurant
02.2023 - 12.2023
Grill Operator
Chipotle Mexican Grill
12.2022 - 02.2023
Restaurant Team Member
Burger King
10.2022 - 12.2022
High School Diploma -
Instituto
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