LEIDY CHAVEZ
Helena,MT
Summary
Highly motivated professional dedicated to continuous learning and professional growth. Committed to excellence, actively seeking opportunities to acquire new skills and expand knowledge base across various industries. Enthusiastic and dedicated, driven to contribute best effort in achieving both personal and organizational goals.
Overview
12
12
years of professional experience
Work History
Salon Manager
GREAT CLIPS
03.2024 - Current
- Oversaw daily operations of the salon, including scheduling
- Managed a team of up to 10 stylists, providing leadership and guidance while also facilitating ongoing training
- Ensured salon compliance with health, safety, and sanitation regulations, maintaining a clean and hygienic environment
- Delivered exceptional customer service, resulting in increased repeat clientele and positive salon reviews.
- Successfully resolved any client concerns or complaints by addressing their needs in a timely manner and providing appropriate solutions.
- Collaborated with team members to promote a supportive and efficient work environment, leading to improved salon performance.
- Developed strong client relationships through effective communication and active listening skills, fostering trust and loyalty.
- Participated in continuing education workshops and industry events to further develop technical skills and stay current with evolving trends.
Admissions Representative
THE SALON PROFESSIONAL ACADEMY, IDAHO
07.2022 - 02.2024
- Implemented strategies to attract and enroll prospective students interested in beauty and cosmetology programs
- Built strong relationships with prospective students and their families, serving as their primary point of contact throughout the admissions process
- Collaborated with colleagues in admissions, financial aid, and academic departments to streamline processes and provide seamless support to prospective students
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
- Enhanced the college''s reputation by maintaining strong relationships with high schools, guidance counselors, and community organizations.
- Increased student enrollment by conducting informative and engaging campus tours for prospective students and their families.
Patient Support Services Ambassador
Pureview Health Center
11.2022 - 03.2023
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Coordinated patient check-ins and front desk operations.
Lead Ambassador, Marketing Coordinator, Stylist
SPORT CLIPS, IDAHO
01.2013 - 07.2022
- Managed the onboarding process for new hires, ensuring a smooth transition and integration into the franchise's culture and operational processes
- Utilized job boards, social media platforms, networking events, and other channels to source candidates effectively
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Identified potential partnership opportunities, resulting in mutually beneficial collaborations between brands.
- Coordinated training programs for Ambassadors to enhance product knowledge and improve overall effectiveness in their roles.
- Evaluated Ambassador performance metrics, identifying areas for improvement and developing tailored coaching plans as needed.
- Mentored junior team members, fostering a collaborative environment that encouraged professional development.
- Delivered engaging presentations on product offerings to diverse audiences, generating interest and enthusiasm among potential customers.
- Cultivated a positive work culture that prioritized employee engagement and satisfaction while promoting high levels of productivity.
- Assisted in the recruitment of top talent for the Ambassador program, ensuring a strong pipeline of qualified candidates for future positions.
Education
Cosmetology License -
Razzle Dazzle, College of Hair Design
Nampa, Idaho11.2012
High School Diploma -
Melba High School
Melba, Idaho01.2011
Skills
- Leadership
- Communication
- Adaptability
- Organization Skills
- Problem-Solving
- Student Centered Approach
- Team Building
- Regulatory Compliance
- Customer service
- Employee development
- Business development
- Performance improvement
- Employee relations
- Recruitment and hiring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Salon Manager
GREAT CLIPS
03.2024 - Current
Patient Support Services Ambassador
Pureview Health Center
11.2022 - 03.2023
Admissions Representative
THE SALON PROFESSIONAL ACADEMY, IDAHO
07.2022 - 02.2024
Lead Ambassador, Marketing Coordinator, Stylist
SPORT CLIPS, IDAHO
01.2013 - 07.2022
Cosmetology License -
Razzle Dazzle, College of Hair Design
High School Diploma -
Melba High School
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