Leidy Marquez
Bronx,NY
Summary
Highly organized reservationist with experience in scheduling, customer service and problem resolution in fast-paced environments. Strong communication skills aid in fostering positive relationships with clients while thorough understanding of booking systems ensures smooth operations.
Overview
3
3
years of professional experience
Work History
Reservationist | Assistant Guest Relations Manager
Kent Hospitality Group
New York, NY
11.2024 - Current
- Onboarded new hires to enhance team capability and performance.
- Oversaw reservations department, ensuring efficiency and guest satisfaction.
- Facilitated communication with guests through email and phone calls.
- Processed and accommodated reservations to meet guest requests.
CSR III for NY State of Health
Maximus Inc.
Albany, NY
05.2023 - 09.2024
- Achieved a 97% Quality Score through exceptional customer service and content knowledge.
- Provided expert assistance in application processes, ensuring seamless customer experiences.
- Handled diverse customer inquiries efficiently to maintain high satisfaction levels.
CSR
Spectrum (Charter Communications)
Albany, NY
12.2022 - 04.2023
- Executed cash handling procedures with accuracy.
- Provided exceptional customer service to enhance client satisfaction.
- Resolved customer inquiries and issues promptly to maintain service quality.
Education
High School Diploma -
Bronx Academy of Letters
NY06-2019
Bachelor of Arts - Journalism and Spanish
University At Albany, SUNY
Albany, NYSkills
- Proficient in macOS and Microsoft systems
- Communication and customer service
- HIPAA compliance trained
- Time management
- Attention to detail
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
Volunteer Experience
Intel Transcript Technology Workshop (2018), Summer Youth Kitchen Assistant (2018)
Timeline
Reservationist | Assistant Guest Relations Manager
Kent Hospitality Group
11.2024 - Current
CSR III for NY State of Health
Maximus Inc.
05.2023 - 09.2024
CSR
Spectrum (Charter Communications)
12.2022 - 04.2023
High School Diploma -
Bronx Academy of Letters
Bachelor of Arts - Journalism and Spanish
University At Albany, SUNY
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