Leidy Mercado
Davenport,FL
Summary
School Secretary with history of working effectively with teachers, administrators, students and parents. Knowledgeable about school system policies, educational principles and administrative support needs. Success tracking expenses, drafting reports and processing payments from parents and guardians.
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Precise and organized with extensive knowledge of Type offices and Software use. Committed to quality organization and office management with solutions-oriented problem-solving capabilities. Proven history of modernizing offices and enhancing overall productivity.
Overview
5
5
years of professional experience
Work History
School Secretary
Osceola School District
Kissimmee, FL
01.2022 - 05.2022
- Performed clerical and administrative support duties to optimize workflow procedures.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Exercised judgment within school policy guidelines to alleviate Job title's workload.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained clean reception area to promote positive, professional environment for clients.
Cafeteria Monitor
Osceola School District
Kissimmee , FL
08.2018 - 01.2022
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Monitored student behavior and implemented corrective actions.
- Cleaned tables, straightened chairs and swept floors between lunch periods.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Organized cafeteria environment and serving line to provide efficient diner flow during lunch rush.
Restaurant Supervisor
Los Verdes Restaurant
Sunrise , FL
09.2015 - 11.2016
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
Education
Associate Of Business Administration - Small Business Administration And Management
Valencia College
Orlando, FL12.2025
Skills
- Multi-Line Telephone Systems
- Multitasking and Time Management
- Strong Organizational Skills
- Childcare Programs
- School Policies
- School Safety
- Appointment Coordination
- School Administration
- Transcribing Information
- School Community Relations
- Ease with Computers and Technology
- Managing Phone Systems
Timeline
School Secretary
Osceola School District
01.2022 - 05.2022
Cafeteria Monitor
Osceola School District
08.2018 - 01.2022
Restaurant Supervisor
Los Verdes Restaurant
09.2015 - 11.2016
Associate Of Business Administration - Small Business Administration And Management
Valencia College
Similar Profiles
Karima EzzairKarima Ezzair
Student Success Coach at Osceola School DistrictStudent Success Coach at Osceola School District
Erin WellingtonErin Wellington
Instructional - Seventh Grade Math at Osceola School DistrictInstructional - Seventh Grade Math at Osceola School District
Antony Roman SantiagoAntony Roman Santiago
Paraprofesional ESE DHH at Osceola School DistrictParaprofesional ESE DHH at Osceola School District
Aaliyah Gordon ScottAaliyah Gordon Scott
Para Professional at Osceola School DistrictPara Professional at Osceola School District
Tony RondanTony Rondan
Pharmacy Technician at WalgreensPharmacy Technician at Walgreens