LEIDY RODRIGUEZ
Clifton
Summary
I am an enthusiastic, creative, and hardworking employee capable of multi-tasking situations under pressure. I take pride in my ability to organize, coordinate and, when necessary, delegate responsibilities to achieve customer/consumer satisfaction. I am willing to learn new aspects of any system and produce quality results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
OPERATION MANAGER
LASERSHIP
02.2021 - 05.2026
- Facilitate the achievement of company Key Performance Indicators (KPIs).
- Directly oversee a fleet size of 200+ Independent Contractors (Cargo Van, Straight Trucks)
- Create, Implement and Develop procedures to improve the overall operation
- Complete weekly contractors' settlements and employee's payroll
- Coordinate with HR, Loss Prevention and other corporate departments as needed.
- Contract and analyze contractors' performance.
- Hire, train, develop and appraise staff effectively; Maintain a high level of morale and retention through employee engagement.
- Analyzed performance metrics to identify areas for improvement in operations.
SUPERVISOR
LASERSHIP
09.2020 - 02.2021
- Responsible for creating, improving, and developing dispatch strategies.
- Manage project teams and contractors.
- Initiate and manage projects that supply innovative solutions and improvements.
- Effective customer escalation handling.
- Analyzes operational performance through direct observation, interpretation of reports and collaboration with others.
- Monitoring the sort overseeing the warehouse; Monitor/manage a fleet of 170-300+ ICs to ensure completion of route by EOD.
- Route cost reduction, saving $365k+ year to the company.
DISPATCHER
LASERSHIP
03.2017 - 09.2020
- Combine and/or create routes to accommodate volume. Assign routes based on priority and time management.
- Dispatching couriers, Printing manifests, paperwork, labels, and creating maps and storing addresses into courier GPS's.
- Distributing all updates in a time effective manner.
- Cross trained more than 30 employees in two months.
LEAD FREIGHT COORDINATOR
LASERSHIP
01.2016 - 03.2017
- Plans sort strategy based on project volume, head count, and other unusual circumstances and factors.
- Ensures the sort is running in accordance with established safety, quality, and service standards.
- Plans, organizes, staff, directs and controls the day-to-day operations of the assigned sort.
- Ensures quality, services, cost and productivity goals are achieved.
MANAGER ASSISTANT
ALL BROTHERS' LIQUORS STORE AND BODEGA
08.2014 - 11.2016
- Placed and tracked more the 70K monthly orders.
- Partnered with CEO to create initiatives designed to motivate staff, increasing productivity, and consistently exceeding week sales goals by 20%.
- Routinely inspect store property and equipment, creating repair tickets as needed to ensure a comfortable and safe space for employees and customers.
- Address and solve customers' concerns, increasing customers' satisfaction rating to 90%.
BUS AID
NEWARK TRANSPORTATION
07.2014 - 01.2016
- Made sure that all students were accounted for at each stop.
- Maintained order on the bus while the bus was in motion.
- Diffused potentially dangerous situations.
- Responsible for submitting mileage and gas consumption reports at the end of each week.
- Responsible for keeping and on occasion utilizing the first aid kit on the bus.
Education
HIGH SCHOOL DIPLOMA -
BARRINGER HSC
Skills
- Outlook Express
- Excel
- Microsoft office
Certification
- Driver License
- Forklift Certification
Languages
- English
- Spanish
References
References available upon request.
Timeline
OPERATION MANAGER
LASERSHIP
02.2021 - 05.2026
SUPERVISOR
LASERSHIP
09.2020 - 02.2021
DISPATCHER
LASERSHIP
03.2017 - 09.2020
LEAD FREIGHT COORDINATOR
LASERSHIP
01.2016 - 03.2017
MANAGER ASSISTANT
ALL BROTHERS' LIQUORS STORE AND BODEGA
08.2014 - 11.2016
BUS AID
NEWARK TRANSPORTATION
07.2014 - 01.2016
HIGH SCHOOL DIPLOMA -
BARRINGER HSC