
Dedicated professional with strong organizational, administrative, and interpersonal skills, with proven experience in healthcare and customer service environments. Registered Behavior Technician (RBT) with experience providing direct therapy to children with Autism Spectrum Disorder (ASD). Highly skilled in collecting data, implementing behavior intervention plans, and collaborating effectively with teachers and families to support children's development. Proficient in office administration, patient care coordination, data management, medical coding (CPC, CRC, ICD-10), and customer service. Recognized as a problem-solving and team player and a commitment to delivering efficient solutions, maintaining professionalism and integrity in all interactions. Highly motivated to grow professionally and contribute to the company's objectives.
Provide one-on-one ABA therapy service to children with Autism Spectrum Disorder (ASD) and other developmental needs. Implement behavior intervention plans, skill acquisition programs, and behavior reduction strategies under the supervision of a BCBA.
Collected accurate data on client progress and behaviors to inform interventions and support children with communication, social skills, daily living skills, emotional regulation, transitions, and classroom routines.
Collaborated with teachers, caregivers, and supervisors to ensure consistency and enhance client progress across various environments.
Applied positive reinforcement, redirection, prompting, DRA, DRO, DRI, NET, and Discrete Trial Training (DTT) methods to facilitate learning and improve behavior outcomes.
Maintain professionalism, confidentiality, and a safe learning environment.
Supported Office Administrator and healthcare team in daily operations and patient care coordination. Scheduled appointments, maintained patient records, and communicated with staff to ensure effective patient care. Managed insurance verifications, compliance tracking, accurate data entry, and confidentiality of records.
Teamed with colleagues to resolve administrative challenges and implement effective solutions. Prepared and distributed correspondence, reports, and essential documentation.
Greeted and assisted patients and visitors, providing professional and knowledgeable assistance. Scheduled patient appointments, managed referrals, and answered inquiries regarding services, insurance, and billing. Collected and verified patient information, directed them to appropriate staff, assisted with documentation, prescription review, and maintained accurate records of patient interactions. Followed office procedures to prevent delays, ensured compliance with HIPAA regulations, and upheld confidentiality and adherence to healthcare standards.
Processed patient information and maintained accurate medical records.
Assisted in scheduling appointments and managing patient flow efficiently.
Handled insurance verification and coordinated billing inquiries promptly.
Medical coding
Healthcare software proficiency
INMYTEAM, MedTrac
Data Entry & Administrative Support
Customer Service
Microsoft Word & Excel
Computer systems expertise
Office Puzzle
Patient Scheduling
HIPAA Compliance
Medical Records Management
Insurance Verification