Leif Eastvold

• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Worked with underwriters to fix application problems and resolve issues.
• Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.
• Processed loan applications and monitored progress from start to finish.
• Explained very technical financial information to applicants in easy to understand language.
• Researched and updated industry knowledge on changing legislation and regulations.

See my Job Description Listed for my current employment with Castle & Cooke Mortgage as it's virtually the exact same.

• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Trained team members on performance metrics and consumer behavior identification.
• Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
• Executed Monthly Performance Plans with representatives to to identify production gaps.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
• Developed process controls and metrics for daily management of call center.
• Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Prepared sales presentations for clients showing success and credibility of products.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Leveraged data and analytics to make informed decisions and drive business improvements.

• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Processed customer orders and inquiries via phone and email communication to foster top-quality service delivery.
• Promoted new products and services to existing customers, driving revenue growth and satisfaction.
• Delivered superior customer service to retain existing customers and attract future customers.
• Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
• Increased revenue with strategic upselling of products and services to existing customers.
• Worked with cross-functional teams to facilitate swift resolution of escalated issues.
• Built client list and strengthened customer relationships through consistent communication via phone and internet.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Contributed to team objectives in fast-paced environment.
• Set and achieved company defined sales goals.
• Negotiated prices, terms of sales and service agreements.
• Presented professional image consistent with company's brand values.
• Stayed current on company offerings and industry trends.