Desiree Hansel
Surprise,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals with an internal drive to deliver excellence. Ability to handle multiple projects simultaneously with a high degree of accuracy seeking to gain and maintain full-time position that offers professional challenges utilizing interpersonal skills, and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Loan Coordinator
Castle & Cooke Mortgage
07.2020 - 01.2023
- Developed strong relationships with customers through high levels of customer service.
- Preserved strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Submitted loan applications to underwriter for verification and recommendations.
Licensed Mortgage Loan Originator
Plant Home Lending
09.2018 - 12.2019
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Licensed Massage Therapist
Milwaukee Bucks
01.2015 - 01.2020
- Assessed athletes and performed pre game warm up and post game stretch and flush
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
Table Games Dealer
The Hard Rock Hotel/Casino
07.2011 - 03.2014
- Adhered to gaming table rules and procedures
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Respected all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored revenue generated daily.
Massage Therapist
The Mirage Spa & Salon
07.2010 - 07.2020
- Created individualized treatment plan for every guest
- Executed daily opening and closing procedures
- Cleaned and maintained massage room after each use and prepared for next guest
Licensed Massage Therapist
Advanced Spine And Rehab
07.2009 - 06.2011
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Preserved client treatment records and designed long-term care programs for return customers.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
Tables Games Dual Rate Dealer/Supervisor
The Seminole Hard Rock
08.2008 - 07.2009
- Performed accurate and efficient dealing to follow gaming procedures.
- Oversaw area games to maintain security and compliance.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Monitored integrity of games and players' pools for internal controls.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
Realtor
Wardley Real Estate
03.2007 - 12.2008
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Presented purchase offers to sellers for consideration.
Education
No Degree - Mortgage Loan Originating
Key Realty
Las Vegas, NV07.2018
No Degree - Real Estate Sales
Key Realty
Henderson03.2007
No Degree - Massage Therapy
Dahan School of Massage Therapy
Las Vegas, NV11.2003
Skills
- Complex Problem-Solving
- Anti Money Laundering (AML)
- Team Player
- Organizational Strengths
- Oral and Written Comprehension
- Excellent Time Management
- Social Perceptiveness
- Credit Report Verification
Accomplishments
- Collaborated with team of 12 in the development of Adopt a Family campaign.
- Received Las Vegas Chamber of Commerce “Customer Service Excellence” recognition award in 2017 & 2018.
Football Enthusiast, Avid beach goer
I am a passionate Philadelphia Eagles and Penn State Nittany Lions fan and have been my entire life. I love to watch football. I have been to many live games and look forward to many more. My sons are Ohio State Buckeye fans (I don't know where I went wrong here) and it is a goal of ours to go to a game together. I want to take them to a "white out" game. Conversely, the beach is my happy place. I am at my most peaceful sitting on the sand listening to the waves crash.
Timeline
Loan Coordinator
Castle & Cooke Mortgage
07.2020 - 01.2023
Licensed Mortgage Loan Originator
Plant Home Lending
09.2018 - 12.2019
Licensed Massage Therapist
Milwaukee Bucks
01.2015 - 01.2020
Table Games Dealer
The Hard Rock Hotel/Casino
07.2011 - 03.2014
Massage Therapist
The Mirage Spa & Salon
07.2010 - 07.2020
Licensed Massage Therapist
Advanced Spine And Rehab
07.2009 - 06.2011
Tables Games Dual Rate Dealer/Supervisor
The Seminole Hard Rock
08.2008 - 07.2009
Realtor
Wardley Real Estate
03.2007 - 12.2008
No Degree - Mortgage Loan Originating
Key Realty
No Degree - Real Estate Sales
Key Realty
No Degree - Massage Therapy
Dahan School of Massage Therapy
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