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Business professional with robust analytical skills and a proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with a keen ability to translate complex data into actionable insights. Reliable and goal-oriented with a commitment to excellence in every project.
I have an enhanced understanding of business administration and worked most of my career in a bilingual environment. Besides being flexible, I dare to take charge if necessary. My strength is to keep an overview, handle responsibilities, and always stay attentive and focused. Colleagues would describe me as ambitious, hardworking, and energetic with a positive attitude. I strongly believe in "Work to become, not to acquire". - Elbert Hubbard

Team oriented, ambitious and motivated individual with experience in customer success, retail, technology and SaaS sales. Skilled in building customer relationships and understanding pivotal business needs to provide customers with a tailored product recommendation. Strong communication and interpersonal skills for providing superior customer service, along with the ability to achieve performance goals that increase company profitability.

Dynamic professional with a strong foundation in analytical and communication skills, complemented by a positive mind-set and proactive approach. Demonstrates exceptional problem-solving abilities and excels in deadline-driven environments, ensuring efficient time management and customer service excellence. Adept at utilising Microsoft Word, Excel, PowerPoint, and Salesforce to enhance team collaboration and drive results. Career goals include leveraging social skills and team player mentality to contribute to organisational success while continuously developing expertise in sales operations.

Project Management Graduate | Product Owner | Business Analyst
Bringing over 8 years of expertise in Agile Project Management, I specialize in Requirements Gathering, Product Backlog Management, Customer Service Operations, Case Management, Retention-Expectation Management, Stakeholder Management, and Customer Success Metrics. Complemented by a range of technical skills in Software Engineering, Made significant contributions to digital transformation within the financial services, e-commerce and healthcare sectors. Recently completed master’s in project management in September 2023.
Accomplishments:
ᴥ Successfully delivered multiple projects within schedule and budget, increasing profits in every assigned project.
ᴥ Managed concurrent projects, vendors, and stakeholders effectively.
ᴥ Strategically planned, prioritized, and managed the IT product backlogs.
ᴥCollaborated with cross-functional teams to drive product innovation, which led to significant investments in platform products.
ᴥProven track record in driving digital transformation through effective support of change and project management initiatives, including scaling up of teams and development framework integration.
ᴥ Proficient in SDLC, Agile methodology, Scrum, and Kanban Frameworks.
ᴥ Knowledgeable in Wholesale Banking, Loan Life Cycle, Underwriting, Retail Payments, e-commerce, and Healthcare platforms.
ᴥ Utilized data and analytics to monitor performance metrics (customer acquisition, retention, sales, engagement).
ᴥ Analyzed customer feedback and market research to inform product decisions.
ᴥ Support Product and Management teams in feeding inputs and presentations for CEO Townhalls and Stakeholder and Board Meetings
ᴥ Enthusiastic about learning new technologies (Blockchain, AI, RPA) and active contributor of training materials to common knowledge repository.
Communications and Stakeholder Engagement:
ᴥ Proven stakeholder management with a natural and proactive communication approach in soliciting feedback and skillfully resolving conflicts.
ᴥ Take Ownership in initiating client calls, for in-depth research on requirements and solutions.
ᴥ Proactively managed project expectations by effectively communicating scope changes, aligning stakeholder timelines and milestones, addressing potential risks, and providing regular progress updates.
ᴥ Created visually appealing flowcharts, wireframes, and diagrams for enhanced project planning and negotiating to align expectations. Results-Oriented Achievements:
ᴥ Led Cross-Functional teams in Launching B2B and B2C solutions in the SAAS Platform as part of the Lending Digital Transformation Mission in 2021.
ᴥ Championed innovation and led to the release of multiple product ideas.
ᴥ Proactively collaborated with technical teams to clear clarifications, reducing project blocks, and boosting productivity above 80%.
ᴥ Key role in enhancing team efficiency by reinforcing Sprint Goals and Vision, resulting in a >50% improvement in project efficiency.
Innovations
ᴥ Introduction of Process Automation in Loan Origination reducing manual entry.
ᴥ Introduction of AI in Commercial Lending Underwriting- Smart Credit Analyst. Financial Risk/Opportunity Assessment Using Machine Learning of Climate Disaster Data.

LEIF SUNDE

Overview

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Business Analyst & Sales Consultant

Shift Leader

Summer Camp Volunteer

Education

Bachelor of Science - Business Administration, Business Analytics

High School Diploma -

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Business Analyst & Sales Consultant

Shift Leader

Summer Camp Volunteer

Bachelor of Science - Business Administration, Business Analytics

High School Diploma -

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