Leigh Caldwell
Stony Point,NC
Summary
Experienced and compassionate Direct Support Supervisor with a strong background in leading teams, supporting individuals with intellectual and developmental disabilities, and ensuring high-quality, person-centered care. Skilled in staff supervision, onboarding and training, scheduling, performance management, and maintaining compliance with state regulations and organizational policies. Proven ability to build positive relationships with clients, families, and interdisciplinary teams while promoting independence, dignity, and community inclusion. Strong problem-solving, communication, and leadership skills with a commitment to delivering exceptional support services and fostering a positive work environment.
Overview
15
15
years of professional experience
Work History
Direct Support Supervisor
RHA Health Services
Statesville, NC
05.2021 - 02.2026
- Direct, supervisor and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
- Develop and maintain computerized record management systems to store and process data, such as personnel activities and information, and to produce reports.
- Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
- Monitor the use of diagnostic services, inpatients beds, facilities, and staff to ensue effective use of resources and assess the need for additional staff, equipment, and services.
- Direct or conduct recruitment, hiring, and training of personnel.
- Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
- Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs
- Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety and sanitation regulations.
- Establish work schedules and assignments for staff, according to workload, space, and equipment availability
Direct Care Professional
RHA Health Services LLC
Statesville, NC
02.2016 - 05.2021
- Prepare and maintain records of client progress and services performed, reporting changes in clients conditions to manager or supervisor.
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Participate in case reviews, consulting with the team caring for the client, to evaluate the clients needs and plan for continuing services.
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
- Transport clients to locations outside the home, such as to physicians office or on an outing, using a motor vehicle.
- Care for individuals or families during periods of incapacitation, family disruption, or convalescences, providing companionship, personal care, or help in adjusting to new lifestyles.
- Perform housekeeping duties such as cooking, cleaning, washing clothes or dishes, or running errands.
Direct Support Professional Caregiver
RCBC
Troutman, NC
10.2013 - 02.2016
- Prepare and maintain records of client progress and services performed, reporting changes in clients conditions to manager or supervisor.
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Participate in case reviews, consulting with the team caring for the client, to evaluate the clients needs and plan for continuing services.
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
- Transport clients to locations outside the home, such as to physicians office or on an outing, using a motor vehicle.
- Care for individuals or families during periods of incapacitation, family disruption, or convalescences, providing companionship, personal care, or help in adjusting to new lifestyles.
- Perform housekeeping duties such as cooking, cleaning, washing clothes or dishes, or running errands.
Assembly Line Worker
Ngk Ceramics Usa
Mooresville, NC
08.2012 - 10.2013
- Perform quality checks on products and parts.
- Review work orders and blueprints to ensure work is performed according to specifications.
- Package finished products and prepared them for shipment
- Operate machinery used in the production process or assist machine operators.
- Observe equipment operations so that malfunctions can be detected, and notify operators of any malfunctions
- Transfer finished products, raw materials, tools, or equipment between storage and work areas of plants and warehouse by hand or using hand trucks or powered lift trucks.
- Record information, such as the number of products tested, meter readings, or dates and times of product production.
- Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.
Direct Support Caregiver
Youturn
Troutman, NC
10.2010 - 09.2013
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Provide patients with help moving in and out beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disabilities or illness.
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
- Keep records or prepare reports for the owner or management concerning visits with clients.
Education
High School Diploma -
Alexander Central High School
Taylorsville, NC06.2006
Skills
Supervising experience
Materials handling
Data Entry
Manufacturing
Inside sales
Outlook
Scheduling
Payroll
Working with children
Meal Preparation
Communication skills
Developmental Disabilities Experience
Microsoft Office
Administrative experience
Recruiting
Driving
Patient care
Customer service
Pallet jack
Financial Report Writing
Medication Administration
Payroll processing
Purchasing
Accounting
Warehouse experience
Patient personal care assistance
Timeline
Direct Support Supervisor
RHA Health Services
05.2021 - 02.2026
Direct Care Professional
RHA Health Services LLC
02.2016 - 05.2021
Direct Support Professional Caregiver
RCBC
10.2013 - 02.2016
Assembly Line Worker
Ngk Ceramics Usa
08.2012 - 10.2013
Direct Support Caregiver
Youturn
10.2010 - 09.2013
High School Diploma -
Alexander Central High School