Leigh Collins

• Founded and successfully operated a full-service cleaning business for 20+ years, serving residential, commercial, real estate, and construction clients
• Managed a diverse client portfolio of hundreds of accounts, maintaining high satisfaction and repeat business
• Built long-term client relationships, with multiple clients retained for 10–19+ years
• Oversaw all business operations including scheduling, service delivery, customer relations, and quality control
• Recruited, trained, and supervised 50+ employees over the lifetime of the business
• Developed employee training to ensure consistent service standards
• Managed payroll, budgeting, invoicing, and financial planning to sustain long-term profitability
• Coordinated and executed specialized services including post-construction cleans, property cleanouts, and real estate turnover preparation
• Implemented efficient workflows and time management systems to optimize team productivity across multiple job sites
• Maintained a reputation for reliability, professionalism, and attention to detail, resulting in strong word-of-mouth referrals
• Handled client communications, issue resolution, and service customization to meet varying customer needs

Office Manager

• Managed daily office operations, including scheduling, customer communications, and job coordination
• Prepared detailed project estimates for plumbing and heating installations, repairs, and maintenance services
• Drafted and finalized service proposals, ensuring accuracy in scope, materials, timelines, and pricing
• Handled invoicing, billing, and payment processing, maintaining accurate financial records and timely collections
• Served as primary point of contact for clients, addressing inquiries, scheduling services, and resolving issues
• Coordinated project timelines between customers, technicians, and suppliers to ensure efficient workflow
• Maintained records of work orders, permits, and compliance documentation

Field & Technical Experience:

• Assisted with installation, repair, and maintenance of residential plumbing and heating systems
• Supported installation of fixtures, piping systems, water heaters, boilers, and HVAC-related components
• Read and interpreted project plans and specifications to support accurate installation and system setup
• Troubleshot system issues and collaborated with team members to identify effective solutions
• Transported, organized, and maintained tools, equipment, and materials for job readiness

• Managed daily clinic operations, including patient scheduling, intake, and front desk coordination
• Served as primary point of contact for patients, providing professional, compassionate customer service
• Processed insurance claims, billing, and payment collections, ensuring accuracy and timely reimbursement
• Verified patient insurance coverage, benefits, and authorizations prior to appointments
• Maintained detailed patient records and ensured compliance with HIPAA and confidentiality standards
• Assisted chiropractors during patient treatments, preparing rooms and supporting procedures
• Performed X-rays, following proper safety protocols
• Managed office inventory, ordering medical supplies and maintaining equipment readiness
• Trained and supervised support staff on office procedures and patient care standards
• Maintained a clean, organized, and welcoming clinical environment