Summary
Overview
Work History
Education
Skills
Timeline
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Leigh Johnson

Charlotte,NC

Summary

Dynamic professional with a proven track record at Designtex, enhancing customer satisfaction and fostering long-term relationships through exceptional customer service and clear communication. Excelled in creating and presenting tailored solutions, significantly boosting sales through creative problem-solving and effective teamwork. Demonstrates a positive attitude and a collaborative spirit, driving success in fast-paced environments.

Overview

30
30
years of professional experience

Work History

Team Member

Caring Transitions of Lake Norman
05.2016 - 01.2024
  • Helped older adult clients by organizing, preparing and packing their homes for relocation or downsizing.
  • Field measured new apartment/home to create floor plan
  • Measured client furniture to put in the floor plan
  • Created and presented floor plans to clients and adjusted plans as needed per the client's wishes
  • Resettled clients in their new space, by unpacking and organizing items in the new space
  • Sorted and cleaned out homes that were vacated in order to put home on the market or prepare for an estate sale.
  • Organized, merchandised and prepared household items for estate sales and online auctions.
  • Created lots for cataloging online estate sales
  • Labeled and organized lots for customer pick up
  • Worked closely with teammates to help ensure a smooth transition for clients


Sales Represntative

Designtex
01.1999 - 09.2013
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products and services to create presentations for my customers
  • Met with new and existing customers to discuss surface design needs and recommend solutions
  • Increased repeat business by proving I was a trustworthy resource for their projects
  • Worked within an approved budget
  • Traveled throughout two state territory to call on prospective specifiers/customers to perform customer education on my products
  • Balanced team and individual responsibilities and contributed to building a positive team spirit with support staff


  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed and implemented sales strategies

Sales Support Specialist

Designtex
05.1994 - 12.1998
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Developed and maintained relationships with key accounts and existing customers to promote long term business growth.
  • Expedited product delivery times through close coordination with inventory managers
  • Maintained showroom by keeping fabric samples up to date and organized
  • Helped walk-in customers with design projects
  • Boosted sales by working with sales representative to meet and exceed goals


Education

Bachelor of Science - Interior Design

East Carolina University
Greenville, NC
12.1990

Associate of Arts -

Peace College
Raleigh, NC
05.1988

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Sales
  • Creative
  • Clear Communication

Timeline

Team Member

Caring Transitions of Lake Norman
05.2016 - 01.2024

Sales Represntative

Designtex
01.1999 - 09.2013

Sales Support Specialist

Designtex
05.1994 - 12.1998

Bachelor of Science - Interior Design

East Carolina University

Associate of Arts -

Peace College
Leigh Johnson