Leigh Johnson
Charlotte,NC
Summary
Dynamic professional with a proven track record at Designtex, enhancing customer satisfaction and fostering long-term relationships through exceptional customer service and clear communication. Excelled in creating and presenting tailored solutions, significantly boosting sales through creative problem-solving and effective teamwork. Demonstrates a positive attitude and a collaborative spirit, driving success in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Team Member
Caring Transitions of Lake Norman
05.2016 - 01.2024
- Helped older adult clients by organizing, preparing and packing their homes for relocation or downsizing.
- Field measured new apartment/home to create floor plan
- Measured client furniture to put in the floor plan
- Created and presented floor plans to clients and adjusted plans as needed per the client's wishes
- Resettled clients in their new space, by unpacking and organizing items in the new space
- Sorted and cleaned out homes that were vacated in order to put home on the market or prepare for an estate sale.
- Organized, merchandised and prepared household items for estate sales and online auctions.
- Created lots for cataloging online estate sales
- Labeled and organized lots for customer pick up
- Worked closely with teammates to help ensure a smooth transition for clients
Sales Represntative
Designtex
01.1999 - 09.2013
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products and services to create presentations for my customers
- Met with new and existing customers to discuss surface design needs and recommend solutions
- Increased repeat business by proving I was a trustworthy resource for their projects
- Worked within an approved budget
- Traveled throughout two state territory to call on prospective specifiers/customers to perform customer education on my products
- Balanced team and individual responsibilities and contributed to building a positive team spirit with support staff
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed and implemented sales strategies
Sales Support Specialist
Designtex
05.1994 - 12.1998
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Developed and maintained relationships with key accounts and existing customers to promote long term business growth.
- Expedited product delivery times through close coordination with inventory managers
- Maintained showroom by keeping fabric samples up to date and organized
- Helped walk-in customers with design projects
- Boosted sales by working with sales representative to meet and exceed goals
Education
Bachelor of Science - Interior Design
East Carolina University
Greenville, NC12.1990
Associate of Arts -
Peace College
Raleigh, NC05.1988
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Sales
- Creative
- Clear Communication
Timeline
Team Member
Caring Transitions of Lake Norman
05.2016 - 01.2024
Sales Represntative
Designtex
01.1999 - 09.2013
Sales Support Specialist
Designtex
05.1994 - 12.1998
Bachelor of Science - Interior Design
East Carolina University
Associate of Arts -
Peace College