Leigh Khong-Miller
Reno
Summary
Dynamic Clinic Director with a proven track record in managing clinic operations and enhancing team collaboration. Skilled in staff training and conflict resolution, resulting in improved patient care and operational efficiency.
Overview
11
11
years of professional experience
Work History
Clinic Director
Healing Minds, LLC
Reno
10.2020 - 11.2025
- Oversaw daily clinic operations and ensured efficient workflow among staff.
- Managed scheduling and coordinated appointments for patients and providers.
- Trained and mentored clinical staff on best practices and protocols.
- Collaborated with providers to develop treatment plans for patients.
- Conducted performance evaluations and provided constructive feedback to team members.
- Participated in interdisciplinary team meetings related to individual patients' care plans.
- Resolved conflicts between personnel while maintaining positive working relationships.
- Reviewed patient records to assess appropriateness of care and diagnose health problems.
- Directed the recruitment, hiring, training, evaluation and supervision of clinical staff.
- Facilitated communication between clinicians and administrative personnel regarding operational issues.
- Supervised internal and external communications by answering queries and complaints.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Negotiated contracts with suppliers and service providers to secure cost-effective solutions.
- Managed patient records system to ensure accuracy, confidentiality, and legal compliance.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
UR Coordinator
Willow Springs Center
Reno
08.2014 - 10.2020
- Evaluated medical documentation for appropriateness of care and compliance.
- Coordinated with healthcare providers to gather necessary patient information.
- Reviewed treatment plans for adherence to established guidelines and policies.
- Assisted with appeals processes related to denied claims or requests for additional information from payers.
- Conducted utilization review activities including concurrent reviews, retrospective reviews, and discharge planning.
- Communicated authorization decisions to providers and patients in a timely manner.
- Responded promptly to inquiries from internal and external customers regarding authorization status or payment issues.
- Facilitated resolution of disputes between providers, hospitals, managed care organizations, and other entities involved in providing healthcare services.
Education
Associate of Science - LVN
Concorde Career College
Santa Ana, CA05-1991
Skills
- Patient care management
- Clinical documentation
- Compliance oversight
- Staff training
- Health information systems
- Quality assurance
- Utilization review
- Dispute resolution
- Problem solving
- Effective communication
- Performance evaluation
- Operations management
Languages
Vietnamese
Professional
Timeline
Clinic Director
Healing Minds, LLC
10.2020 - 11.2025
UR Coordinator
Willow Springs Center
08.2014 - 10.2020
Associate of Science - LVN
Concorde Career College