Summary
Overview
Work History
Education
Skills
Uncommon Competencies
Career Impact
Hobbies and Interests
Professional Statement
Certification
Timeline
Generic
Leigh Mahinru

Leigh Mahinru

Atlanta

Summary

Results-driven leader with proven ability to adapt and provide dynamic solutions. Demonstrated success in building strong relationships and managing projects from concept to completion, consistently generating positive return on investment. Forward-thinking and influential in driving growth through leading and implementing change. Exhibits confidence and makes critical decisions during challenging times. Recognized for driving change and creating opportunities to evolve organizations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Vice President Product Management & Development

AT&T,INC.
03.2022 - Current
  • Leading a platform evolution to modernize AT&T's entire consumer & non-consumer segments technology stack including real-time billing, provisioning, and supply chain through IP, digital, retail and centers integrated with our next gen 5G network and customer purchased equipment
  • Leverage target architecture to launch AT&T Fixed Wireless product and expand into existing and future services; ~50% improved speed to market, and cost to market with reductions in latency and increased stability; enable rapid, incremental iterative value drops; and provide consistent experiences across products and all channels
  • Responsible for multi-year roadmap enabling $6.6B in emerging product opportunities, $6B in subsidy opportunities, $720M in product & offer innovation, $306M in product revenue and $640.4M in OpEx savings
  • Led cross-functional teams in the successful implementation of a new cloud based real-time fulfillment model
  • Accountable for product business cases, ~$400M annually capital budget, forecasting, material planning, labor planning, logistical management, technical user stories and operational execution
  • Lead cross-functional teams across consumer for platform transformation initiatives (BSS, Salesforce, Technical enablers, Contact Channel transformation/Google CCAI & Supply Chain)
  • Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
  • Collaborated with architecture and engineering towers to ensure successful implementation of product features, meeting quality and timeline targets. Mitigating ~$60M in capital spend annually executing under yearly budgets.
  • Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
  • Conducted usability testing and gathered user feedback to drive product improvements and enhance user experience
  • Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
  • Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
  • Improved epic delivery 81%, realized 78% reduction in Continuous Response with updated operating model

Director Product Technology

AT&T,INC.
09.2020 - 03.2022
  • Scaled Enterprise wide agile platform transformation adoption over ~4k Engineers.
  • Process Automation & Digital Transparency. Built real-time dashboards that eliminated ~700 manual hours annually, improved visibility across 4 multi-year technology transformations. Drove real-time status tracking, reduced manual reporting across ~4k employees.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations. Saving over ~$200M in capital spenditure

Director of Product Marketing

AT&T
02.2020 - 09.2020
  • Continuously monitored industry developments and competitor activities, adjusting strategies as needed for optimal results ~200M market research data driven content.
  • Collaborated with cross-functional teams to develop innovative product features, resulting in increased customer satisfaction. Executing from ideation through go to market planning and launch over ~100 strategic initiatives.
  • Drove customer retention rates 2.66% down with targeted post-purchase follow-up campaigns and ongoing engagement activities.
  • Gathered insights from various data sources including competitive analysis, market trends, customer experience testing and surveys to inform decision-making processes for new feature development or enhancements.

Senior Business Management

AT&T
09.2016 - 11.2018
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Executed integration and operinalization across two major company mergers.
  • Developed and launched several key products to market.
  • Designed modern employee recognition and development program which boosted productivity and improved morale.
  • Expanded company presence in key markets through targeted launches, campaigns and promotional events.
  • Monitored daily operations, internal employee communications and implemented changes to maintain highest quality of care.
  • Managed retail technology across over ~5,000 locations.

Education

Bachelor of Science - Accountancy

Walsh College
Atlanta, GA

Skills

  • Solution Creator
  • Strategic Planner
  • Relationship Management
  • Thought Leader
  • Decision making & judgment
  • Issue resolution skills
  • Negotiation
  • Financial management
  • Strategic planning
  • Project management
  • Department policies & procedure implementation
  • Risk management

Uncommon Competencies

  • Thrive under pressure
  • Fearless in adversity
  • Intellectually agile
  • Pioneer of change

Career Impact

  • AT&T, INC., Assistant Vice President, Product Management & Development, 03/01/03, Present, Leading a platform evolution to modernize AT&T's entire consumer technology stack including real-time billing, provisioning, and supply chain through IP, digital, retail and centers integrated with our next gen 5G network and customer purchased equipment., Leverage target architecture to launch AT&T Fixed Wireless product and expand into existing and future services; improve speed to market, cost model, latency and stability; enable rapid, incremental iterative value drops; and provide consistent experiences across products and all channels., Responsible for multi-year roadmap enabling $6.6B in emerging product opportunities, $6B in subsidy opportunities, $720M in product & offer innovation, $306M in product revenue and $640.4M in OpEx savings., Led cross-functional teams in the successful implementation of a new cloud based real-time fulfillment model., Accountable for product business case, ~$150M capital budget, forecasting, material planning, labor planning, logistical management, technical user stories and operational execution., Lead cross-functional teams across consumer for platform transformation initiatives (BSS, Salesforce, Technical enablers, Contact Channel transformation/Google CCAI & Supply Chain)., Collaborated with architecture and engineering towers to ensure successful implementation of product features, meeting quality and timeline targets., Conducted usability testing and gathered user feedback to drive product improvements and enhance user experience., Development of product documentation, including user guides and release notes.
  • AT&T, INC., Director, Product Marketing Management, Created and successfully executed on go-to-market strategies for AT&T's product portfolio, including labor planning, market segmentation, product positioning and pricing strategies., Successful risk mitigation by working with all dependent resources and adjust activity schedules as necessary., Conducted market analysis and customer research to identify new product opportunities and enhancements resulting in an increase of net promoter scores.

Hobbies and Interests

  • Family
  • Cooking
  • Volunteer Photography
  • Exercise
  • Travel

Professional Statement

Results driven leader with ability to adapt quickly with dynamic solutions. Proven record in building relationships, managing projects from concept to completion generating return on investment. Future focused in influencing and leading change that drives growth. Demonstrates confidence while making critical decisions during challenging times. Known for driving change and developing opportunities to evolve organizations.

Certification

SAFe

Timeline

Assistant Vice President Product Management & Development

AT&T,INC.
03.2022 - Current

Director Product Technology

AT&T,INC.
09.2020 - 03.2022

Director of Product Marketing

AT&T
02.2020 - 09.2020

Senior Business Management

AT&T
09.2016 - 11.2018

Bachelor of Science - Accountancy

Walsh College
Leigh Mahinru