Leigh Martin
Baytown,TX
Summary
Customer service oriented cashier and hospitality employee. Highest sales in perferred product and gift card promotions. Retained regular customers with above and beyond customer service and care. Trained trainee managers to succeed in their roles.
Overview
2
2
years of professional experience
Work History
Cashier, Hospitality
Torchy's Tacos
Houston, TX
05.2022 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Katy High School
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Cash register systems
- Product restocking
- Conflict Resolution
- Product Knowledge
- Issue Resolution
- Merchandise Restocking
- POS system operations
- Guest inquiries
Timeline
Cashier, Hospitality
Torchy's Tacos
05.2022 - 04.2024
Katy High School