Timothy Jones Jr
Santa Monica,CA
Overview
15
15
years of professional experience
Work History
Front of house hospitality cashier
Shake Shack
07.2025 - Current
- Front of house hospitality cashier
- Customer service and greeting guest
- Processing cash transactions
Trader Joe's
03.2023 - 06.2025
- Greet customers in a friendly and helpful manner, providing excellent customer service
- Stock shelves with merchandise, ensuring that products are properly labeled and priced
- Assist customers with product selection, offering suggestions as needed
- Operate cash registers accurately and efficiently, processing payments and returns
- Maintain cleanliness of the store, including sweeping, mopping, dusting, and stocking shelves
- Unload deliveries from trucks and stock shelves accordingly
- Prepare food items for sale, such as sandwiches, salads, and wraps
- Follow all safety protocols to ensure a safe working environment
- Monitor expiration dates on products and remove outdated items from shelves
- Answer customer inquiries regarding products, pricing, and availability
- Process special orders and requests for out-of-stock items
- Participate in team meetings and training sessions
Whole Foods Market
04.2022 - 03.2023
- Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards
- Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product
Target
09.2020 - 04.2022
- Follow all food safety standards and best practices, and offer proactive service to guests.
- Responsible for the replenishment, rotation, freshness, in-stocks, proper signing, and overall cleanliness in grocery.
- Welcoming and helpful attitude toward guests and other team members.
- Learn and adapt to current technology needs.
- Think quickly on the spot to answer guest questions.
Wells Fargo Teller
05.2019 - 08.2020
- Engaging customers in conversations, listening to them, and proactively helping to meet their financial needs
- Asking questions to get to know the customer build relationships
- Introducing customers to another branch team member or sharing digital options that may make banking easier for them
- Working as a part of team to help customers succeed financially
- Following policies and procedures to minimize risk
- Accurately and effectively processing transactions
- Maintaining a cash drawer including taking in and giving out cash and balancing
Target
04.2018 - 05.2019
- Follow all food safety standards and best practices, and offer proactive service to guests.
- Responsible for the replenishment, rotation, freshness, in-stocks, proper signing, and overall cleanliness in grocery.
- Welcoming and helpful attitude toward guests and other team members.
- Learn and adapt to current technology needs.
- Think quickly on the spot to answer guest questions.
Outpost Natural Food’s
07.2017 - 02.2018
- Treat people fairly, consistently, and with respect.
- Ensure efficient, informative, and friendly service according to established customer service visions and standards.
- Attend department meetings as scheduled.
- Ensure that store and outside areas are clean, orderly conditions at all times.
- Remove store trash
- Assist with store recycling
- Follow safety guidelines in regards to lifting, baler, pallet jack operation, etc.
- Keep store orderly and clean
- Ensure that daily, weekly, bi-weekly, monthly and quarterly maintenance task are performed to the highest quality possible.
Fidelity Investments
09.2015 - 03.2017
- Provide outstanding customer service to inbound callers while responding to their inquiries and requests on employee benefits plans throughout their employment life cycle (enrollment to retirement)
- Seek opportunities to educate customers to take ownership of their needs and maximize their retirement benefits
- Consult and educate customers to achieve beneficial outcomes for their retirement savings
- Reference multiple on-line resources effectively while simultaneously conversing with customers
- Mitigate risk while adhering to quality procedures and ensuring compliance with regulatory requirements
- Obtain and capture feedback from customers to help identify customer experience improvement opportunities
- Partner across the organization to deliver world-class service and ensure continuous process improvements
Outpost Natural Food’s
03.2015 - 08.2015
- Treat people fairly, consistently, and with respect.
- Ensure efficient, informative, and friendly service according to established customer service visions and standards.
- Greet customers at counter and assist them in a timely manner.
- Handle customer questions and complaints.
- Provide samples and information of the products sold in the department.
- Check out customer’s purchases quickly and accurately, using correct prices, codes and departments.
- Attend department meetings as scheduled.
Program Assistant MAWIB's Community Summer Work
06.2014 - 08.2014
- Assist in the overall planning and development of the Fresh Coast Classic (FCC) college & Resource Fair.
- Maintain files and completion of all FCC program paperwork.
- Enter participant/vendor information into web-based database system.
- Maintain activities, educational and general enrollment roster in Excel.
- Provide general computer technical support to HSS staff, troubleshoot minor issues and report to system administrator.
- Conduct intake of eligible participants, post flyers, and contact participants and other agencies during recruitment periods.
- Attend weekly meetings and division staff meetings.
- Conduct outreach on behalf of TEAM UP College Access Centers and NPO Crew Member.
- (Placed at MPS TEAM UP College Access Center as part of Special Projects Team)
Program Assistant MAWIB's Community Summer Work
06.2013 - 08.2013
- Assist in the overall planning and development of the Fresh Coast Classic (FCC) college & Resource Fair.
- Maintain files and completion of all FCC program paperwork.
- Enter participant/vendor information into web-based database system.
- Maintain activities, educational and general enrollment roster in Excel.
- Provide general computer technical support to HSS staff, troubleshoot minor issues and report to system administrator.
- Conduct intake of eligible participants, post flyers, and contact participants and other agencies during recruitment periods.
- Attend weekly meetings and division staff meetings.
- Conduct outreach on behalf of TEAM UP College Access Centers and NPO Crew Member.
- (Placed at MPS TEAM UP College Access Center as part of Special Projects Team)
Internship
Fulton County Superior Court District Attorney's Office
06.2011 - 08.2011
- Structured packets for bench warrants to be distributed to the Marshall’s.
- Observed criminal jury trials.
- Organized and maintained defendant files in numerical and chronological order.
- Transported criminal/civil case files to and from court for DA's.
- Utilized systems such as Prosecutors Dialogue, Fulton County Sheriffs website, and Mainframe to research defendants criminal history.
Education
B.A. - Psychology
Morehouse College
Atlanta, GA01.2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Front of house hospitality cashier
Shake Shack
07.2025 - Current
Trader Joe's
03.2023 - 06.2025
Whole Foods Market
04.2022 - 03.2023
Target
09.2020 - 04.2022
Wells Fargo Teller
05.2019 - 08.2020
Target
04.2018 - 05.2019
Outpost Natural Food’s
07.2017 - 02.2018
Fidelity Investments
09.2015 - 03.2017
Outpost Natural Food’s
03.2015 - 08.2015
Program Assistant MAWIB's Community Summer Work
06.2014 - 08.2014
Program Assistant MAWIB's Community Summer Work
06.2013 - 08.2013
Internship
Fulton County Superior Court District Attorney's Office
06.2011 - 08.2011
B.A. - Psychology
Morehouse College