Leigh Montgomery
Salem
Summary
Results-driven professional experienced in inventory management, sanitation, quality control and team leadership. Adept at managing e-commerce operations, customer relations and product/service fulfillment. Looking for an opportunity to bring my expertise into a new environment, take on fresh challenges, and contribute to a dynamic team.
Overview
13
13
years of professional experience
Work History
Production Manager
Ecstatic Earth
07.2023 - Current
- Oversee product manufacturing, ensuring efficiency, quality, and compliance with company standards
- Manage website operations, product listings, updates, and customer communications
- Maintain stock levels and track inventory
- Implement process improvements to streamline production, packaging, and shipping
- Ensure timely order fulfillment and uphold the highest customer care standards
Business Owner
Ada Commercial Cleaning
01.2017 - 06.2023
- Established strong customer relationships through excellent communication and attentive service
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered
- Provided a range of cleaning services for commercial and residential properties, occasionally offering pet care services based on client needs
- Handled the safe mixing and application of cleaning chemicals, adhering to safety and regulatory standards
- Managed inventory and stocking of necessary supplies, ensuring availability for uninterrupted service
- Trained new hires and provided guidance to ensure consistent service quality
Collections Agent
Citibank
11.2011 - 11.2016
- Managed delinquent accounts by arranging debt repayment plans tailored to customers' financial situations
- Proactively located and notified customers of overdue accounts, negotiating resolutions that met company objectives while accommodating customer needs
- Provided account information to customers, addressing inquiries, resolving issues, and maintaining professional communication
- Operated computer systems and phone systems to track account status, record payment arrangements, and document interactions
- Managed time between client interactions, ensuring that daily goals were met while maintaining a positive customer experience
Education
College Coursework - Arts and Science
Boise State University
Boise, ID06.2007
Skills
- Business operations
- Production planning
- Inventory & materials management
- Quality control & assurance
- Order fulfillment & customer satisfaction
- Customer support & conflict resolution
- Relationship management & client retention
- Problem-solving & adaptability
- Basic knowledge of multiple computer programs
- Website management & product listings
- Employee training & mentorship
- Riparian restoration & conservation work
- Herbal tincture formulation & blending
- Natural health & wellness product knowledge
Timeline
Production Manager
Ecstatic Earth
07.2023 - Current
Business Owner
Ada Commercial Cleaning
01.2017 - 06.2023
Collections Agent
Citibank
11.2011 - 11.2016
College Coursework - Arts and Science
Boise State University
Similar Profiles
Rebecca WatsonRebecca Watson
Small Business Owner at Ecstatic TreasuresSmall Business Owner at Ecstatic Treasures
Elyie FredericksonElyie Frederickson
Labourer Full Time Casual at Regional Earth and Civil previousley Miller Earth and CivilLabourer Full Time Casual at Regional Earth and Civil previousley Miller Earth and Civil
Morgan CarhartMorgan Carhart
Barista at Good Earth Employee, GOOD EARTH NATURAL FOOD STOREBarista at Good Earth Employee, GOOD EARTH NATURAL FOOD STORE
Senthilkumar GSenthilkumar G
Software Developer at Siemens HealthineersSoftware Developer at Siemens Healthineers
Bharanitharan VasudevanBharanitharan Vasudevan
Product Configuration Engineer at HCL TechnologyProduct Configuration Engineer at HCL Technology