Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Leigh Neill

Fort Mitchell,AL
Leigh Neill

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Energetic Nanny, experienced watching children and leading fun activities in home settings. Successful in keeping environment organized and instructing children in safe behaviors. Well-versed in caring for children with special dietary, emotional or physical considerations.

Overview

5
years of professional experience

Work History

Joseph Wright, Fort Benning, GA

Private Nanny
2019.01 - Current (4 years & 8 months)

Job overview

  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.

Arise, Fort Mitchell, AL

Contractor for Carnival Cruise Lines
2018.03 - 2022.01 (3 years & 10 months)

Job overview

  • Answered incoming calls, providing customer support or assistance handling all cruise-related issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with making payments or setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.

Education

Riverdale Senior High School Riverdale, GA

High School Diploma
05.1989

University Overview

Skills

  • Activities Planning
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • De-escalation Techniques
  • Dependable and Responsible
  • Credit Card Payment Processing
  • Customer Service
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Transaction Processing
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers

Timeline

Private Nanny
Joseph Wright
2019.01 - Current (4 years & 8 months)
Contractor for Carnival Cruise Lines
Arise
2018.03 - 2022.01 (3 years & 10 months)
Riverdale Senior High School
High School Diploma
Leigh Neill