Leigh Stauffer
Brandon,MS
Summary
Personable and dedicated Customer Service Representative with extensive experience in technical support industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Apple Technical Support Advisor
Conduent Business Solutions
Richardson, TX
08.2022 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions. I helped Apple customers troubleshoot technical issues with all devices including smart phones and MAC computers. I provided excellent customer service and am certified in IOS and MAC operating systems.
Tax Prep Assistant
Intuit
San Diego, CA
11.2021 - 03.2023
- Provided excellent customer service to turbo tax customers to gather information for initial transfer to live tax advisors.
IFTA/Accounts Payable
Old River Volvo
Richland, MS
02.2019 - 08.2021
- Coordinated International Fuel Tax Accounts for several fleet lines using Microsoft Excel spreadsheets and filed these with the State and Federal Tax Commission.
- Posted invoices for processing and created purchase orders for all payable accounts.
Front Office Coordinator
Mac Haik - Dodge Chrysler Jeep Ram
Flowood, MS
12.2013 - 02.2019
- Coordinated travel arrangements, including booking transportation, lodging, and event reservations.
- Resolved customer complaints or answered customers' questions.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Assisted with ordering supplies as needed.
- Scheduled appointments for clients and visitors.
- Prepared invoices, letters, memos, and other documents as required by management.
Education
Some College (No Degree) -
University of Mississippi
University, MSSkills
- Presentations and Public Speaking
- Strategic Planning
- Career Planning
- Academic Counseling
- Student Development
Timeline
Apple Technical Support Advisor
Conduent Business Solutions
08.2022 - Current
Tax Prep Assistant
Intuit
11.2021 - 03.2023
IFTA/Accounts Payable
Old River Volvo
02.2019 - 08.2021
Front Office Coordinator
Mac Haik - Dodge Chrysler Jeep Ram
12.2013 - 02.2019
Some College (No Degree) -
University of Mississippi