LEIGH ANN STUMPE
San Diego,CA
Summary
Detail-oriented healthcare administration professional and U.S. Air Force Reserve Health Services Management (4A0X1) technical school graduate with a bachelor’s degree in Psychology and a Master of Health Administration in progress. Brings extensive experience delivering high-quality customer service and administrative support, complemented by formal training in military healthcare operations, patient information management, and healthcare administrative processes. Skilled in appointment scheduling, digital recordkeeping, front-desk operations, and confidential information handling, with strong communication, organizational, and problem-solving abilities. Committed to providing exceptional patient service and contributing to efficient, patient-centered healthcare operations.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Health Services Management (AFSC 4A0X1)
United States Air Force Reserve
01.2025 - Current
- Completed Air Force Health Services Management technical training, enhancing administrative functions in military healthcare environments.
- Trained in healthcare administrative processes, medical information management, and patient administration concepts, ensuring protection of sensitive health information.
- Maintained authorized access to MHS GENESIS, HAIMS, and ASIMS, facilitating secure management of healthcare-related information.
- Works within established military procedures and privacy requirements while supporting accurate and secure handling of healthcare-related information.
- Part-time Reserve service
Owner / Wellness Coach
Elite Vitality Fitness LLC
03.2023 - Current
- Managed administrative operations, ensuring accurate appointment scheduling, client communication, documentation, billing, and follow-up activities with strict confidentiality.
- Utilized digital systems to enter, maintain, retrieve, and update client information, service records, progress documentation, and account data to support effective client management.
- Coordinate appointments, cancellations, rescheduling, and follow-ups through scheduling software while communicating changes promptly.
- Acted as primary point of contact for clients through phone, electronic communication, and in-person interactions; addressed inquiries and resolved service concerns promptly.
- 35-55 hours per week
Head Trainer
Hardcore Fitness
12.2020 - 03.2023
- Supervised 10+ staff and coordinated schedules and service delivery for 300+ clients to ensure high-quality training experiences.
- Utilized digital scheduling and tracking systems to organize appointments, maintain client information, monitor participation, and streamline new-member onboarding.
- Maintained accurate documentation while resolving scheduling, account, and service concerns in a fast-paced customer-facing environment to enhance client satisfaction.
- 40 hours per week
Front Desk Associate
Hardcore Fitness
11.2019 - 12.2020
- Managed 100+ daily check-ins, appointment bookings, schedule changes, and client inquiries, ensuring seamless operations using scheduling software and CRM platforms.
- Entered, retrieved, verified, and updated account information, maintaining accurate digital records and facilitating cancellations and routine clerical functions.
- Delivered in-person and telephone front-desk support while safeguarding confidential information in a high-volume environment.
- 32-40 hours per week
Customer Service Associate
Army & Air Force Exchange Service (AAFES)
05.2016 - 06.2018
- Delivered courteous and efficient customer service to military personnel and families, enhancing satisfaction in a multicultural overseas environment.
- Executed accurate transaction processing while effectively resolving customer concerns and adhering to organizational procedures.
- Managed high-volume operations and maintained professional communication with a diverse military-connected customer population, ensuring a positive service experience.
- 32-40 hours per week
Front Desk Assistant / Student Instructor
Kuk Sool Won Martial Arts Academy
10.2009 - 03.2015
- Executed front-desk and clerical functions including enrollment, billing, class scheduling, customer communication, and participant information maintenance, ensuring smooth operations.
- Coordinated schedules and addressed inquiries from students and families, fostering an organized and service-oriented environment.
- Instructed youth and adult students, promoting safe and structured daily operations.
- 32-40 hours per week
Education
Master of Health Administration -
National University
San Diego, CA03-2028
Bachelor of Arts - Psychology
National University
San Diego, CA12-2025
Skills
- Military Healthcare Administration
- MHS GENESIS HAIMS ASIMS
- HIPAA Compliance & Privacy Awareness
- Digital Recordkeeping & Accurate Documentation
- Automated Data Entry & Information Retrieval
- Appointment Scheduling & Calendar Coordination
- Patient Administration
- Front Desk & Client Intake Support
- High-Volume Customer Service
- Telephone Communication & Call Support
- Typing speed 40-45 WPM
- Teamwork and collaboration
Certification
- Health Services Management Certificate - June 2026
- HIPAA and Privacy Act Training Certificate - May 2026
- DoD Cybersecurity Awareness Certificate - May 2026
Timeline
Health Services Management (AFSC 4A0X1)
United States Air Force Reserve
01.2025 - Current
Owner / Wellness Coach
Elite Vitality Fitness LLC
03.2023 - Current
Head Trainer
Hardcore Fitness
12.2020 - 03.2023
Front Desk Associate
Hardcore Fitness
11.2019 - 12.2020
Customer Service Associate
Army & Air Force Exchange Service (AAFES)
05.2016 - 06.2018
Front Desk Assistant / Student Instructor
Kuk Sool Won Martial Arts Academy
10.2009 - 03.2015
Master of Health Administration -
National University
Bachelor of Arts - Psychology
National University