Summary
Overview
Work History
Education
Skills
Timeline
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Leigh Wilkerson

Louisville,KY

Summary

Energetic, results-driven Operations Manager dedicated to enhancing efficiency and maximizing profit while creating a positive workplace culture. Collaborates cross-functionally to execute daily sales, shipment, staffing, and customer service demands. Increased customer satisfaction score from 67 to 94. Previously led a freight team to a 30% increase in productivity as well as company recognition.

Overview

6
6
years of professional experience

Work History

ASSOCIATE MANAGER OF OPERATIONS

Polo Ralph Lauren
04.2024 - 12.2024
  • Coached and encouraged 24-35 brand ambassadors to meet and exceed the store's daily sales goals and KPIs
  • Provided annual and semi-annual reviews, training, and monthly touchbases for 12 direct reports
  • Organized the back of house for increased efficiency for processing shipment and daily replenishment
  • Maintained reports for receipts, cash
  • Damages, and donations per audit standards
  • Wrote weekly and monthly sales recaps analyzing sales and KPIs to pivot and drive the business
  • Ordered supplies and managed the supply budget
  • Led the quick processing of customer orders
  • Managed inventory accuracy by performing daily cycle counts
  • Reported store maintenance requests
  • Traveled to Cincinnati, OH for a remodel and Columbus, OH for store support.

ASSOCIATE MANAGER OF MERCHANDISING

Polo Ralph Lauren
04.2022 - 03.2024
  • Coached associates on selling, merchandising, and promo execution which led to the store making our FY24 plan
  • Collaborated with GM to solidify the store's vision each month within the floorset guidelines and brand standards
  • Led the execution of markups, markdowns, and promos
  • Scheduled, mapped, and led monthly floorset in Mens, Big & Tall, Womens, Childrens, and Accessories
  • Traveled to Columbus, OH and Johnson Creek, WI for store support.

SALES FLOOR DEPARTMENT SUPERVISOR

Lowe's Home Improvement
11.2020 - 04.2022
  • Led 3 of the 5 specialty departments: Appliances, Cabinets, and Millwork.
  • Led a team of three $2mil sales specialists, and three $1mil sales specialists.
  • Coached 3 specialty sales teams to achieve and exceed their sales, credit, protection plan, and install goals.
  • Led appliance team to sell half a million over plan despite manufacturing shortages due to Covid-19.
  • Executed inventory control (IRP's, Cycle Counts, and E-velocity, SIMs audits).
  • Connected regularly with sales reps from LG, Whirlpool, and Bosch during visits.
  • Traveled to the Dixie Hwy location to support store prior to inventory.

KEY CARRIER FRONT END SUPERVISOR

The Home Depot
01.2020 - 11.2020
  • Successfully ran the front end during the Covid-19 pandemic and the National Coin Shortage
  • Coached and motivated a team of 35 cashiers, head cashiers, and lot associates to achieve 95% customer satisfaction as well as their credit goals
  • Analyzed reports for variances with purchases and returns
  • Created a monthly, store-wide credit contest to increase associate participation in the credit program
  • Counted the vault and daily deposits
  • Led opening and closing procedures as MOD.

KEY CARRIER FREIGHT SUPERVISOR

The Home Depot
03.2019 - 01.2020
  • Positively motivated an overnight team of 13+ associates in unloading and stocking freight from 1-2 trucks daily
  • Led the team to win the company's End 2 End Challenge in Oct 2019 and earned $1000 for the fun fund
  • Monitored associates in reaching the company standard of packing out 40 boxes an hour
  • Trained associates on pack down and pack out procedures and proper overhead management
  • Walked the floor to ensure all boxes of overstock were properly stored before opening
  • Received overnight lumber deliveries, key rec the BOL
  • Maintained overnight building security
  • Checked the freight schedule to plan freight flow for efficiency
  • Provided regular feedback, created action plans and wrote reviews
  • Trained to use lift truck equipment (forklifts, Ballymore, order picker, and electric pallet jack.

Education

Indiana State University
Terre Haute, IN

Skills

  • Store Management
  • Retail Operations Management
  • Team Building
  • Driving Team Engagement
  • Associate Training and Development
  • Employee Performance Evaluations
  • Attention to Detail

Timeline

ASSOCIATE MANAGER OF OPERATIONS

Polo Ralph Lauren
04.2024 - 12.2024

ASSOCIATE MANAGER OF MERCHANDISING

Polo Ralph Lauren
04.2022 - 03.2024

SALES FLOOR DEPARTMENT SUPERVISOR

Lowe's Home Improvement
11.2020 - 04.2022

KEY CARRIER FRONT END SUPERVISOR

The Home Depot
01.2020 - 11.2020

KEY CARRIER FREIGHT SUPERVISOR

The Home Depot
03.2019 - 01.2020

Indiana State University

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