Leigha Dolezal
Mcallen
Summary
Detail-oriented bartender with extensive experience in mixing cocktails and delivering exceptional customer service. Committed to maintaining high standards and ensuring a safe, enjoyable experience for all patrons.
Overview
15
15
years of professional experience
Work History
Bartender
Stilettos
Pharr
04.2014 - Current
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Maintained cleanliness of bar area, ensuring compliance with health standards.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Performed opening and closing duties including restocking supplies.
- Monitored guest behavior to ensure a safe and enjoyable experience for all customers.
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
Bartender
Applebee's Neighborhood Grill & Bar
McAllen
09.2010 - 03.2018
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Assisted in setting up the bar for service shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Attended regular training sessions to stay updated on new products or trends.
- Effectively multitasked within fast-paced environment.
Education
Associate of Applied Science - Business Administration And Management
South Texas College
McAllen, TX05-2021
Skills
- Cocktail mixing
- Customer service
- POS operation
- Staff training
- Sanitation compliance
- Inventory management
- Problem solving
- Effective communication
- Team collaboration
- Multitask efficiency
- Conflict resolution
Timeline
Bartender
Stilettos
04.2014 - Current
Bartender
Applebee's Neighborhood Grill & Bar
09.2010 - 03.2018
Associate of Applied Science - Business Administration And Management
South Texas College