Leigh A. Lopes
Bay Shore,NY
Summary
Experienced and detail-oriented professional with extensive experience at PSEG Long Island as a Payment Processing Clerk. Proven expertise in data entry and recordkeeping management, complemented by strong interpersonal communication skills. Adept at multitasking and collaborating with teams to enhance operational efficiency and customer satisfaction. Fluid in American Sign Language (ASL).
Overview
18
18
years of professional experience
1
1
Certification
Work History
Payment Processing Clerk
PSEG Long Island
Melville, NY
07.2015 - Current
Customer Service Representative
National Grid Usa Service Company
Melville, NY
12.2010 - 07.2015
Customer Service Associate
Long Island Power Authority
Melville, NY
12.2007 - 12.2010
Education
CASAC-T
Outreach Training Institute (OTI), Brentwood, NY
Brentwood, NY07-2025
Skills
- American Sign Language fluency
- Conflict resolution
- Customer service excellence
- Data management
- Effective communication
- Journal management
- Month-end processes and compliance
- Multitasking
- Office applications expertise
- Payment and balance oversight
- Recordkeeping management
- Software proficiency
- Team collaboration
- Written communication
Objective
To obtain a position in the behavioral health field where I can apply my skills and experiences while working toward obtaining my CASAC certification.
Accomplishments
- Dr. Martin Luther King Jr. Recognition Award
- PSEG Long Island Women's Network EBRG Service Award
- Henry Viscardi School Administrative Award
Certification
- Certificate of Completion for Cannabis Use Disorder Diagnostic Criteria & Assessment
- Certificate of Completion for Harm Reduction Is Part of the Treatment Continuum
- Certificate of Completion for Mandated Reporter Training
- Certificate of Completion for Opioid Overdoes Prevention Basics
- Certificate of Completion for Person Centered Care
- Certificate of Completion for Professional Boundaries & Reporting Requirements
- Certificate of Completion for Suicide Risk in OASAS Programs
- Certificate of Completion for Supporting Recovery with Medications for Addiction Treatment
Languages
American Sign Language
Limited
Timeline
Payment Processing Clerk
PSEG Long Island
07.2015 - Current
Customer Service Representative
National Grid Usa Service Company
12.2010 - 07.2015
Customer Service Associate
Long Island Power Authority
12.2007 - 12.2010
CASAC-T
Outreach Training Institute (OTI), Brentwood, NY
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