LEIGHA MCDONALD
Newalla,OK
Summary
Licensed Insurance Adjuster (#3000868645) and experienced Remote Operations & Client Support Specialist with a strong background in documentation, data entry, and customer communication. Adept at managing claims files, verifying details, and guiding clients through complex or sensitive situations with calm professionalism. Known for accuracy, empathy, and reliability. Seeking a long-term remote role in customer support, claims processing, or data administration with steady weekly pay.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Services Coordinator
Edmond Wealth Management
04.2023 - 01.2025
- Coordinated client onboarding, account setup, and document processing.
- Maintained accurate digital records and prepared weekly management reports.
- Managed budgets and scheduling to improve efficiency and client satisfaction.
- Provided clear written communication to clients regarding account status and updates.
Operations & Client Support Specialist
Cairn Communities
01.2021 - 08.2022
- Managed digital files, customer data, and communications across multiple communities.
- Supported homeowners through onboarding and service setup processes.
- Implemented tracking systems using Google Sheets and CRM databases.
- Conducted property inspections and coordinated vendor work orders.
Operations Coordinator
Concept Ventures
08.2016 - 06.2020
- Oversaw administrative and financial workflows for multiple commercial properties.
- Managed invoicing, rent records, and expense tracking with Excel spreadsheets.
- Created monthly reports and maintained organized digital archives.
- Scheduled vendors and monitored project completion and compliance.
Customer Support Associate
Joe Cooper Ford / Lincoln
02.2016 - 08.2016
- Assisted clients with product questions and purchase paperwork.
- Entered and verified data to ensure accurate order processing.
- Maintained professionalism while resolving issues quickly and courteously.
Field Investigator / Data Verification Specialist
Quality Check Services
03.2013 - 01.2016
- Collected documentation, verified facts, and maintained detailed case files.
- Conducted background checks and wrote clear investigative summaries.
- Demonstrated attention to detail, confidentiality, and precision in reporting.
Education
High School Diploma - Business Management
Little Axe High School
Norman, OKBusiness Management
Rose State College
Skills
- Chat & Email Customer Support
- Claims Documentation & Case Review
- Data Entry & Digital Record Management
- Microsoft Excel & Google Sheets
- CRM & Helpdesk Systems (Zendesk, Freshdesk, CRM Portals)
- Policy & Account Setup
- Confidential Data Handling
- Professional Written Communication
- Process Tracking & Reporting
- Microsoft Excel
- Google Sheets
- Microsoft Teams
- Outlook
- CRM Systems
- Claims Portals
- Zendesk
- Freshdesk
- Data Auditing
- Remote File Management
Certification
- C.L.E.E.T. Certified – Private Security / Private Investigation, Moore Norman Tech Center
- Licensed Insurance Adjuster (Oklahoma #3000868645)
- Oklahoma Notary Public #23006600
Timeline
Client Services Coordinator
Edmond Wealth Management
04.2023 - 01.2025
Operations & Client Support Specialist
Cairn Communities
01.2021 - 08.2022
Operations Coordinator
Concept Ventures
08.2016 - 06.2020
Customer Support Associate
Joe Cooper Ford / Lincoln
02.2016 - 08.2016
Field Investigator / Data Verification Specialist
Quality Check Services
03.2013 - 01.2016
Business Management
Rose State College
High School Diploma - Business Management
Little Axe High School
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