LEIGHA MCGEE
parma,Ohio
Summary
Professional Secretary with over 7 years of experience managing daily administrative support tasks and operations in customer service industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate
dollar general
02.2023 - Current
- Developed strong customer service skills through daily interactions with customers
- Operated cash register to process cash, check and credit transactions
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
Secretary
united readers service
08.2015 - 06.2022
- Answered incoming calls promptly and professionally, routing messages as needed
- Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
- Performed data entry and generated reports
- Maintained organized calendar of important meetings and events
- Facilitated requests by answering or referring customer inquiries in person or on telephone
- Organized and attended meetings, took minutes, and distributed notes
- Made copies of correspondence and other printed material
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
Education
Advanced Technology Academy - Professional Development
Cuyahoga Community College
Cleveland, OH12.2023
Certification - information technology
Cuyahoga Community College
12.2023
Certificate - CompTIA A Computer Support Specialist
Cuyahoga Community College
Cleveland, OH11.2023
High School Diploma -
Invictus High School
12.2022
Skills
- Data Entry
- Preparing Reports
- Program Support
- Management Support
- Customer Service
- Customer Service Orientation
Certification
First aid CPR AED
contact - skills
- Customer Relationship Management
- Attention to Detail
- Performance Improvement
- File and Records Management
references
Antonette Rivera, United Readers Sercive, Manager, (216) 600-3123, antrivera1313@gmail.com
Timeline
Associate
dollar general
02.2023 - Current
Secretary
united readers service
08.2015 - 06.2022
Advanced Technology Academy - Professional Development
Cuyahoga Community College
Certification - information technology
Cuyahoga Community College
Certificate - CompTIA A Computer Support Specialist
Cuyahoga Community College
High School Diploma -
Invictus High School