Leigha St. George
Avon Lake,OH
Summary
Proactive and customer-focused professional with experience building relationships, identifying customer needs, and helping drive business growth. Known for being adaptable, dependable, and approachable while providing excellent customer service and resolving concerns with professionalism. Brings a competitive mindset, strong communication skills, and a genuine passion for helping customers find the right solutions.
Overview
8
8
years of professional experience
Work History
Youth Coordinator and Instructor
Yellow Ball Tennis
Avon, OH
04.2018 - Current
- Cultivated trusted relationships with hundreds of clients, generating long term customer retention.
- Contributed to business growth by promoting value-added programs and expanding customer participation.
- Coordinated schedules and lesson plans for training sessions, ensuring optimal use of facilities and resources.
- Mentored and trained new coaches, fostering a collaborative, high-performing team focused on consistency and accountability.
- Evaluated customer progress and provided personalized guidance to enhance performance and encourage positive customer experiences.
Member Service Associate
Avon Oaks Country Club
Avon, OH
09.2022 - Current
- Served as primary point of contact for members, resolving concerns promptly, turning challenges into positive customer experience.
- Managed daily financial transactions with accuracy while maintaining organized records in a fast-paced environment.
- Built rapport with members from diverse professional backgrounds, by identifying their needs and recommending club services and events tailored to their interests.
- Generated additional revenue by promoting tennis equipment while helping customers find products that best fit their skill level and budgets.
Education
Bachelor of Science - Middle Childhood Education
Cleveland State University
Cleveland, OH12-2025
Skills
- Leadership and Team Collaboration
- Relationship Building
- Interpersonal Communication
- Program Development and Management
- Adaptability and Conflict Resolution
- Business Development
Awards and Leadership
Hero for the Children Award- The Blessing House (2025)
- Recognized for dedication, leadership, and making a positive impact on children and families through community involvement.
USTA Team Captain- (2026)
- Led and motivated teammates while fostering collaboration and accountability.
USTA State Champion- (2024)
- Competed on a championship-winning team, demonstrating discipline, teamwork, and a competitive mindset.
Timeline
Member Service Associate
Avon Oaks Country Club
09.2022 - Current
Youth Coordinator and Instructor
Yellow Ball Tennis
04.2018 - Current
Bachelor of Science - Middle Childhood Education
Cleveland State University