Leigh Ann Harms
Summary
Enthusiastic, hardworking, passionate and reliable professional who takes pride in developing a rapport with customers, anticipating their needs and creating a memorable experience for patrons. Strong organizational skills, maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Bar Manager
The Rodeo
08.2022 - 06.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Cashier Team Lead
Wayside Liquor
05.2020 - 06.2022
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, and locate items.
- Performed store opening, closing, and shift-change actions.
- Increased customer loyalty and retention.
- Maintained stock to meet expected customer demand.
Student Mentor
DSPS Cuesta College
08.2018 - 06.2020
- Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
- Offered stability and positive reinforcement in student lives to build strong rapport and trust with students.
- Developed academic action plans by evaluating students learning styles, deficiencies and goals.
- Educated students in available resources from social service programs.
- Assisted students in exploring career paths.
- Helped students develop organizational, time management and study skills.
Education
Associate of Applied Science -
Cuesta College
San Luis Obispo, CA05.2020
Associate Degree in Pre-Nursing -
Cuesta College
San Luis Obispo, CA05.2020
Skills
- Managing Multiple Tasks
- Problem-Solving Ability
- Compassionate Communication
- Attentive to People
- Guest Satisfaction
- Accuracy and Efficiency
- Warm and Friendly
- Diligent and Conscientious
Timeline
Bar Manager
The Rodeo
08.2022 - 06.2023
Cashier Team Lead
Wayside Liquor
05.2020 - 06.2022
Student Mentor
DSPS Cuesta College
08.2018 - 06.2020
Associate of Applied Science -
Cuesta College
Associate Degree in Pre-Nursing -
Cuesta College
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