Leigh Ann Marcum
HUNTSVILLE,AL
Summary
Dynamic Practice Manager with a proven track record at Allergy and Asthma Specialists, excelling in schedule and workflow management. Enhanced patient satisfaction through effective staff coordination and operational improvements. Skilled in billing accuracy and empathetic problem-solving, fostering strong relationships with both patients and team members.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
2026
2026
years of professional experience
Work History
- Collaborated with medical staff to streamline communication and improve service delivery.
- Implemented improvements in reception area efficiency, enhancing overall patient satisfaction.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Practice Manager
Allergy and Asthma Specialists
Huntsville, AL
08.2015 - 02.2026
- Oversaw daily operations, ensuring efficient patient flow and optimal scheduling.
- Implemented best practices for patient care, enhancing overall satisfaction and engagement.
- Coordinated with medical staff to streamline procedures and improve communication channels.
- Managed billing processes, ensuring accuracy and timely submission of insurance claims.
- Analyzed operational workflows to identify areas for efficiency gains and cost reductions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
Receptionist
Allergy and Asthma Specialists
Huntsville, AL
10.2006 - 08.2015
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted with patient check-in and check-out processes, ensuring a seamless experience.
- Maintained organized patient records, adhering to privacy regulations and company protocols.
- Responded to patient inquiries via phone and email, providing accurate information promptly.
- Trained new front desk staff on procedures and best practices for operational excellence.
- Coordinated insurance verification processes, supporting financial accuracy for patient accounts.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved data privacy compliance with meticulous management of sensitive information.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Education
Bachelor of Science - Business Administration
Athens State University
Athens, Alabama, AL05-1993
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Customer service
- Friendly, positive attitude
- Problem-solving
- Time management
Timeline
Practice Manager
Allergy and Asthma Specialists
08.2015 - 02.2026
Receptionist
Allergy and Asthma Specialists
10.2006 - 08.2015
Bachelor of Science - Business Administration
Athens State University