Leigh Ann Trent
Healthcare Leadership
Vinton,VA
Summary
Driven to pursue continued growth in Healthcare Leadership with Carilion Clinic. Highly skilled and enthusiastic professional with more than 11 years of experience managing operations in both patient-centric medical offices, and revenue cycle. Successfully oversee large team, budgeting, patient services, financial reimbursement while improving staff morale and engagement, and developing and leading productive and efficient office staff.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Revenue Cycle Operations Manager- Pre-Services
Carilion Clinic Patient Access
1 2024 - Current
- Successfully lead & engaged team of 68 staff members
- Efficient with Insurance Payers, Payer Portals, Insurance guidelines, Referrals, Prior Authorizations, Notification of Admittance, and Denial Prevention
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Developed systems and procedures to improve operational quality and team efficiency
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Analyzed and reported on key performance metrics to senior management
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly
Patient Access Manager- Referrals/Authorizations
Carilion Clinic Patient Access
01.2022 - 01.2024
- Successfully lead & engage team of 34 staff members demonstrated by consistently high scores on the annual Employee Engagement Survey
- Ensure insurance prior authorizations are obtained for multiple specialty offices timely
- Efficient with constantly changing payor requirements
- Efficient in Registration Functions
- Collaborated with Specialty Practices to ensure seamless patient transitions between departments, improving overall care quality
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth
- Enhanced staff productivity by providing comprehensive training on patient access procedures and best practices
- Developed comprehensive onboarding programs for new hires, setting them up for success in their roles and ensuring a seamless transition into the organization
- Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively
Practice Support Supervisor
Carilion Clinic Cardiology
08.2018 - 12.2021
- Successfully lead team of 23 clerical staff members
- Oversaw clinical staff for Satellite offices
- Patient Advocacy
- Successfully hired and retained staff
- Managed growing call center
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Monitored workflow to improve employee time management and increase productivity
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity
MOA Lead
Carilion Clinic Cardiology
06.2015 - 08.2018
- Successfully lead team of 18 clerical staff members
- Responsible for office & hospital scheduling of physicians, fellows, specialty clinics, diagnostic testing
- Oversee registration, referral team, insurance pre-authorization team, physician support.
MOA II
Carilion Clinic Cardiology
08.2013 - 08.2015
- Managed incoming referrals from internal and external offices
- Provided excellent patient service while answering 150+ telephone calls daily
- Completed complex scheduling
- Assisted in scheduling for specialty clinics
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Resolved problems, improved operations and provided exceptional service
- Organized and detail-oriented with a strong work ethic
- Managed time efficiently in order to complete all tasks within deadlines
Education
Executive Leadership Certification -
Batten Leadership Institute, Hollins University
08.2022 - 12.2022
Bachelor of Business Administration Degree - Management
Radford University
08.2008 - 08.2010
Associate of Applied Sciences Degree Business -
Virginia Western Community College
08.2006 - 08.2008
Skills
Communication
Emotional Intelligence
Servant Leadership
Patient Service
Process Improvement
Performance monitoring
Workflow Optimization
Performance Management
Referencesavailable
True
Timeline
Executive Leadership Certification -
Batten Leadership Institute, Hollins University
08.2022 - 12.2022
Patient Access Manager- Referrals/Authorizations
Carilion Clinic Patient Access
01.2022 - 01.2024
Practice Support Supervisor
Carilion Clinic Cardiology
08.2018 - 12.2021
MOA Lead
Carilion Clinic Cardiology
06.2015 - 08.2018
MOA II
Carilion Clinic Cardiology
08.2013 - 08.2015
Bachelor of Business Administration Degree - Management
Radford University
08.2008 - 08.2010
Associate of Applied Sciences Degree Business -
Virginia Western Community College
08.2006 - 08.2008
Revenue Cycle Operations Manager- Pre-Services
Carilion Clinic Patient Access
1 2024 - Current
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