Summary
Overview
Work History
Education
Skills
Timeline
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LEIGH ANNA WILLIAMS

CARTHAGE,TX

Summary

Accomplished Branch and Project Manager with a proven track record at FLOW-ZONE, enhancing customer satisfaction and exceeding sales targets through strategic planning and effective team leadership. Skilled in operations management and relationship building, adept at improving efficiency and driving revenue growth. Demonstrates excellent time management and decision-making abilities, ensuring project success and profitability.

Overview

16
16
years of professional experience

Work History

BRANCH MANAGER

FLOW-ZONE
04.2022 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Maximized profitability by skillfully managing expenses such as labor costs, supplies, and overhead.

Project Manager

DNOW
08.2016 - 10.2021
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
  • Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
  • Developed and implemented project plans and budgets to ensure successful execution.

BRANCH MANAGER

WILSON SUPPLY
03.2009 - 03.2016
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Improved operational efficiency by regularly reviewing workflow processes and identifying areas for improvement or streamlining.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

Associate of Science - Business Administration And Management

PANOLA COLLGE
Carthage, TX
05-1994

High School Diploma -

CARTHAGE HIGH SCHOOL
CARTHAGE, TX
05-1991

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Attention to detail
  • Team supervision
  • Relationship building and management
  • Verbal/written communication
  • Relationship management
  • Operations management
  • Decision-making
  • Team player
  • Goals and performance
  • Project management
  • Work prioritization
  • Strategic planning
  • Documentation
  • Market research
  • Proficient in [software program]
  • Security and safety protocols
  • Multi-tasking
  • document flow coordination
  • Reliable

Timeline

BRANCH MANAGER

FLOW-ZONE
04.2022 - Current

Project Manager

DNOW
08.2016 - 10.2021

BRANCH MANAGER

WILSON SUPPLY
03.2009 - 03.2016

Associate of Science - Business Administration And Management

PANOLA COLLGE

High School Diploma -

CARTHAGE HIGH SCHOOL

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LEIGH ANNA WILLIAMS